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For Companies At a Glance
- Tasks: Develop and troubleshoot Visualfiles workflows while providing IT support to users.
- Company: Join a leading legal client with a focus on innovation and collaboration.
- Benefits: Permanent position with opportunities for growth and skill development.
- Why this job: Make a real impact by improving processes and supporting users in a dynamic environment.
- Qualifications: Hands-on experience with Visualfiles and strong problem-solving skills required.
- Other info: Ideal for tech-savvy individuals looking to thrive in a professional services setting.
The predicted salary is between 36000 - 60000 £ per year.
Visualfiles Support Analyst / Visualfiles Legal Support Analyst
A fantastic opportunity has arisen for a Visualfiles Support Analyst / Visualfiles Legal Support Analyst to join our leading legal client on a permanent basis.
Responsibilities and Duties
- Develop, maintain, and troubleshoot Visualfiles workflows, templates, and automation processes.
- Design, prepare, and manage business reports and dashboards using SQL, Power BI, and Excel.
- Provide day-to-day IT support to users, including hardware, software, and application troubleshooting.
- Deliver onboarding and refresher training for staff on Visualfiles and other firm-wide IT systems.
- Manage and maintain integrations with third-party systems (e.g., e-signature platforms, court bundling tools, MOJ Portal).
- Collaborate with colleagues to identify process improvements and implement effective technical solutions.
Knowledge, Skills and Experience
- Significant hands‑on experience with Visualfiles development and workflow automation.
- Proficiency in Power BI and Excel for business reporting and analysis.
- Strong problem‑solving skills, with the ability to diagnose and resolve system and integration issues independently.
- Confident providing IT support in person, by phone, and via email to users of varying technical ability.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience delivering system training to individuals and groups.
- Highly organised, self‑motivated, and able to manage multiple priorities effectively.
Desirable Skills & Experience
- Proficiency in SQL for data extraction, analysis, and reporting.
- Familiarity with SOS Practice Manager or similar legal practice management systems.
- Experience working with Visualfiles integrations.
- Previous experience in a legal or professional services environment.
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business.
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Visualfiles Support Analyst/Visualfiles Legal Support Analyst employer: DGH Recruitment Ltd.
Contact Detail:
DGH Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visualfiles Support Analyst/Visualfiles Legal Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal tech space and let them know you're on the hunt for a Visualfiles Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you've got experience with Visualfiles, SQL, or Power BI, consider creating a portfolio or a mini-project that showcases your abilities. This can really set you apart during interviews and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios related to troubleshooting and workflow automation. We recommend practising your responses with a friend or even in front of the mirror to build confidence.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Visualfiles Support Analyst/Visualfiles Legal Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Visualfiles and any relevant IT support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Visualfiles Support Analyst role. Share specific examples of your problem-solving skills and how you've improved processes in the past.
Show Off Your Technical Skills: Since this role involves a lot of technical know-how, make sure to mention your proficiency in SQL, Power BI, and Excel. We love seeing candidates who can demonstrate their ability to troubleshoot and develop workflows effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at DGH Recruitment Ltd.
✨Know Your Visualfiles Inside Out
Make sure you brush up on your Visualfiles knowledge before the interview. Be ready to discuss your hands-on experience with developing workflows and automation processes, as well as any troubleshooting you've done. This will show that you're not just familiar with the system but can also handle it like a pro.
✨Show Off Your Reporting Skills
Since you'll be working with SQL, Power BI, and Excel, prepare to talk about specific reports or dashboards you've created in the past. Bring examples if you can! This will demonstrate your proficiency and give the interviewer confidence in your analytical abilities.
✨Practice Your IT Support Scenarios
Think of common IT support issues you’ve resolved in the past and be ready to explain how you approached them. Highlight your problem-solving skills and your ability to communicate technical concepts clearly, especially to users with varying levels of tech knowledge.
✨Be Ready to Discuss Training Experience
Since delivering training is part of the role, prepare to share your experiences in this area. Think about how you’ve successfully trained individuals or groups on new systems and what methods you used to ensure they understood the material. This will showcase your communication and interpersonal skills.
