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For Companies At a Glance
- Tasks: Support and enhance Visualfiles workflows while providing IT assistance to users.
- Company: Join a leading legal firm in Taunton, Somerset with a supportive team.
- Benefits: Permanent position with opportunities for growth and skill development.
- Why this job: Make a difference by improving processes and supporting your colleagues.
- Qualifications: Proficient in Power BI, Excel, and strong problem-solving skills required.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for a Visualfiles Support Analyst / Visualfiles Legal Support Analyst to join our leading legal client on a permanent basis based in Taunton, Somerset.
Responsibilities
- Develop, maintain, and troubleshoot Visualfiles workflows, templates, and automation processes.
- Design, prepare, and manage business reports and dashboards using SQL, Power BI, and Excel.
- Provide day-to-day IT support to users, including hardware, software, and application troubleshooting.
- Deliver onboarding and refresher training for staff on Visualfiles and other firm-wide IT systems.
- Manage and maintain integrations with third-party systems (e‑signature platforms, court bundling tools, MOJ Portal).
- Collaborate with colleagues to identify process improvements and implement effective technical solutions.
Qualifications
- Proficiency in Power BI and Excel for business reporting and analysis.
- Strong problem‑solving skills, with the ability to diagnose and resolve system and integration issues independently.
- Confident providing IT support in person, by phone, and via email to users of varying technical ability.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience delivering system training to individuals and groups.
- Highly organised, self‑motivated, and able to manage multiple priorities effectively.
Desirable Skills & Experience
- Proficiency in SQL for data extraction, analysis, and reporting.
- Familiarity with SOS Practice Manager or similar legal practice management systems.
- Previous experience in a legal or professional services environment.
Visualfiles Support Analyst/Legal Support Analyst in Taunton employer: DGH Recruitment Ltd.
Contact Detail:
DGH Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visualfiles Support Analyst/Legal Support Analyst in Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field and let them know you're on the hunt for a Visualfiles Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you've got experience with Power BI, SQL, or Visualfiles, make sure to highlight that in conversations. Consider creating a portfolio of your work or projects to demonstrate your expertise when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Visualfiles and IT support. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with users of varying technical abilities.
✨Tip Number 4
Don't forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Visualfiles Support Analyst/Legal Support Analyst in Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Visualfiles Support Analyst role. Highlight your experience with Visualfiles, SQL, and Power BI, as well as any relevant IT support skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Be sure to mention your problem-solving abilities and experience in delivering training, as these are key for us.
Showcase Your Communication Skills: Since you'll be providing IT support to users of varying technical abilities, it's crucial to demonstrate your communication skills. In your application, give examples of how you've explained complex concepts clearly in the past. We love clear communicators!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at DGH Recruitment Ltd.
✨Know Your Visualfiles Inside Out
Make sure you brush up on your knowledge of Visualfiles workflows, templates, and automation processes. Be ready to discuss specific examples of how you've developed or troubleshot these in the past. This will show that you're not just familiar with the system but can also handle real-world challenges.
✨Show Off Your Reporting Skills
Since proficiency in Power BI and Excel is key, prepare to talk about your experience with business reporting and analysis. Bring along examples of dashboards or reports you've created, and be ready to explain the insights they provided. This will demonstrate your analytical skills and attention to detail.
✨Practice Your IT Support Scenarios
Think about common IT support issues you’ve encountered and how you resolved them. Be prepared to role-play a few scenarios during the interview, as this will showcase your problem-solving skills and ability to communicate technical concepts clearly to users of varying technical abilities.
✨Highlight Your Training Experience
If you've delivered training before, come prepared with anecdotes about how you engaged your audience and ensured they understood the material. Discuss any feedback you received and how you adapted your approach based on that. This will illustrate your communication skills and your ability to convey complex information effectively.
