At a Glance
- Tasks: Manage and enhance the ServiceNow CMDB for accurate data and relationships.
- Company: Join a forward-thinking tech company focused on data governance.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on innovation and career advancement.
- Why this job: Be a key player in shaping data quality and governance in a dynamic environment.
- Qualifications: 5+ years of ServiceNow experience with strong CMDB and data management skills.
The predicted salary is between 63000 - 77000 £ per year.
Service Now Data and CMDB Specialist
Key responsibilities
- Own the governance, quality and ongoing maturity of the Service Now CMDB, making sure CI data and relationships are accurate, complete, current and fit for purpose, and maintain the CMDB data model, CI classes, attributes, relationships and life cycle standards in line with Service Now best practice and the Common Service Data Model (CSDM).
- Own the service mapping data model, governance and quality standards, working with service owners and Platform Engineering to make sure business applications, application services, technical services and supporting infrastructure are recorded and related at the appropriate level.
- Work with service, application, infrastructure and data owners to agree ownership, data requirements and responsibilities for maintaining configuration and service data, and maintain appropriate controls for creating, updating, reconciling, retiring and deleting CIs.
- Monitor CMDB health through regular data-quality reviews covering completeness, correctness, compliance, duplication, stale records and missing or inaccurate relationships, investigate root causes and work with the relevant owners to agree and track corrective action.
- Establish governance standards for data supplied to Service Now by other systems, including authoritative sources, ownership, definitions, quality expectations and frequency of updates, and maintain a clear record of the main data sources, owners, integration dependencies and agreed controls.
- Work with source-system owners and integration teams to understand how data moves between systems, monitor and reconcile data received through inbound feeds and integrations, and coordinate corrective action where issues are found.
- Consider data-governance requirements when new integrations, services and automation are being designed, and work with the Principal Service Now Developer, Service Now Solutions Developer and Senior Service Now Platform Specialist to make sure integrations, discovery sources, imports and automated feeds update Service Now data correctly
Your experience
- Typically, at least 5 years' relevant Service Now experience, including practical experience in CMDB, configuration management and platform data.
- Strong working knowledge of Service Now CMDB, including CI classes, relationships, life cycle management, data quality and governance.
- Good understanding of CSDM and how service, application and infrastructure data should be structured and related within Service Now.
- Experience of Service Now Discovery, Service Mapping, Identification and Reconciliation Engine principles, imports and integration data sources.
- Hands-on experience maintaining or improving a CMDB within a medium-to-large organisation, including work with CI classes, relationships, data sources, reconciliation, data-quality controls and remediation.
- Practical experience creating Service Now reports and dashboards, turning business requirements into meaningful measures, and checking that reports, dashboards and performance measures are accurate.
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Servicenow Data And CMDB Specialist employer: DGH Recruitment Ltd.
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StudySmarter Expert Advice🤫
We think this is how you could land Servicenow Data And CMDB Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DGH Recruitment Ltd. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges DGH Recruitment Ltd. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to DGH Recruitment Ltd.
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We think you need these skills to ace Servicenow Data And CMDB Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DGH Recruitment Ltd..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DGH Recruitment Ltd.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DGH Recruitment Ltd.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
