At a Glance
- Tasks: Administer and enhance the ServiceNow platform for a global law firm.
- Company: Join a prestigious global law firm with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Great chance to develop your skills in a supportive environment.
- Why this job: Be part of a dynamic team improving essential services in a leading firm.
- Qualifications: Experience in ServiceNow administration and configuration is essential.
The predicted salary is between 40000 - 45000 £ per year.
Service Now Administrator - Manchester (Hybrid) - Permanent A fantastic opportunity has arisen for a Service Now Administrator to work within a global law firm on a permanent basis based in Manchester.
This role will support the rollout, administration and continuous improvement of the Service Now platform, ensuring reliable day-to-day operations while contributing to ongoing project delivery.
Key Responsibilities Administer and maintain Service Now modules, including user and group management, access controls and data integrity.
Configure and support Service Now modules including Incident, Problem, Change, Request, CMDB, Knowledge and Service Catalogue.
Monitor platform performance, troubleshoot issues and coordinate resolution with support partners where required.
Support integrations with third-party systems and tools.
Maintain platform documentation, including configurations, workflows and procedures.
Resolve incidents and fulfil service requests.
Coordinate platform upgrades, changes and ongoing maintenance.
Support business users with Service Now processes and best practice.
Configure and schedule reports, notifications and system alerts.
Manage CMDB health and support the creation and maintenance of user training materials.
Key Experience Proven Service Now administration and configuration experience.
Knowledge of Service Now modules including ITSM, ITOM, HRSD, FSO, WSD and LSD.
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ServiceNow Administrator employer: DGH Recruitment Ltd
DGH Recruitment Ltd is an excellent employer, offering a dynamic work environment where innovation meets collaboration. Employees benefit from a culture that prioritises professional growth through continuous learning opportunities and access to cutting-edge technology, all while being part of a global transformation initiative. Located in a vibrant area, the company fosters a supportive atmosphere that encourages creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding careers.
