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For Companies At a Glance
- Tasks: Lead IT problem management and major incident processes in a dynamic law firm.
- Company: Reputable Glasgow-based law firm with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by improving IT processes and enhancing service delivery.
- Qualifications: 5+ years in Problem Management and 7+ years in Major Incident Management, ITIL 4 certified.
- Other info: Join a collaborative team dedicated to excellence in IT service management.
The predicted salary is between 48000 - 72000 £ per year.
A Glasgow-based law firm is seeking a Senior IT Problem & Major Incident Manager for a permanent position. The ideal candidate will have over 5 years of experience in Problem Management and 7 years in Major Incident Management.
Key responsibilities include:
- Managing ITIL-aligned processes
- Conducting Major Incident Reviews
- Facilitating root cause analysis
Candidates must be certified in ITIL 4 Foundation, with strong analytical and communication skills. The firm offers competitive compensation and career growth opportunities.
Senior IT Major Incident & Problem Leader employer: DGH Recruitment Ltd.
Contact Detail:
DGH Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Major Incident & Problem Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in law firms or similar industries. A personal recommendation can make all the difference when you're vying for that Senior IT Major Incident & Problem Leader role.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and real-life examples of how you've handled major incidents. We want you to showcase your analytical skills and communication prowess, so practice articulating your thought process clearly.
✨Tip Number 3
Don’t just apply anywhere; focus on firms that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each firm’s culture and needs. It shows you’re genuinely interested!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email reiterating your interest in the position can keep you top of mind. Plus, it’s a great chance to highlight any key points you might have missed during the chat.
We think you need these skills to ace Senior IT Major Incident & Problem Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Problem Management and Major Incident Management. We want to see how your skills align with the job description, so don’t be shy about showcasing your ITIL certifications and relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing candidates who can communicate their passion for IT and problem-solving, so let your personality come through.
Showcase Your Analytical Skills: Since strong analytical skills are key for this position, make sure to include examples of how you've successfully conducted root cause analysis or managed major incidents in the past. We want to see your thought process and how you tackle challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DGH Recruitment Ltd.
✨Know Your ITIL Inside Out
Make sure you’re well-versed in ITIL 4 Foundation principles. Brush up on how these processes apply to Major Incident Management and Problem Management, as you’ll likely be asked to demonstrate your understanding during the interview.
✨Prepare Real-Life Examples
Think of specific instances where you successfully managed major incidents or resolved complex problems. Be ready to discuss the challenges you faced, the actions you took, and the outcomes achieved. This will showcase your experience and analytical skills.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify your language is crucial.
✨Research the Firm’s Culture
Get a feel for the law firm’s culture and values. Understanding their approach to IT and how they handle incidents can help you tailor your responses and show that you’re a good fit for their team.
