At a Glance
- Tasks: Support and optimise housing software, ensuring it meets business needs.
- Company: Dynamic housing firm based in Manchester with a collaborative team.
- Benefits: Permanent position with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
- Why this job: Join a vital role in enhancing housing applications and making a difference.
- Qualifications: Experience in application support and knowledge of housing software is essential.
The predicted salary is between 31500 - 38500 £ per year.
A fantastic opportunity has arisen for an Application Support Analyst to join our Manchester based housing firm on a permanent basis.
Summary:
As an Application Support Analyst, you will take ownership of the Housing software portfolio, ensuring the system is performant, fully supported, and always meets business needs. You will report to the Lead Applications Support Analyst and collaborate closely with our IT Service Desk, in-house squads, Product Owners, and suppliers.
Key Responsibilities:
- Provide second-line support for Housing applications, escalating to suppliers or in-house squads for third-line support where necessary.
- Work closely with suppliers to manage and resolve third-line incidents and ensure delivery against SLA.
- Take ownership of priority incidents, ensuring they are resolved efficiently.
- Contribute to internal and external service reviews and maintain the application roadmap.
Attributes/Skills:
- Experience of working on a busy and demanding Application Support Environment.
- Proven experience in implementing or supporting Housing Applications such as NEC, Unit4, Total Mobile, DRS, Keystone or Dynamics 365 within Housing Associations or Local Authorities.
- Knowledge of ITIL principles; formal qualifications at Foundation level are desirable.
Application Support Analyst (Manchester) employer: DGH Recruitment Ltd.
Join a prestigious global law firm in London as a Senior Finance Systems Analyst, where you will thrive in a dynamic and collaborative work culture that values innovation and professional growth. With competitive remuneration and a hybrid working model, the firm offers extensive opportunities for career advancement, alongside a commitment to employee well-being and development through training and mentorship programmes. Experience the unique advantage of working in a leading legal environment that prioritises cutting-edge technology and process improvement, making it an exceptional place for meaningful and rewarding employment.
