At a Glance
- Tasks: Support and optimise housing software, ensuring it meets business needs.
- Company: Dynamic housing firm based in Manchester with a collaborative team.
- Benefits: Permanent position with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
- Why this job: Join a vital role in enhancing housing applications and making a difference.
- Qualifications: Experience in application support and knowledge of housing software is essential.
The predicted salary is between 31500 - 38500 £ per year.
A fantastic opportunity has arisen for an Application Support Analyst to join our Manchester based housing firm on a permanent basis.
Summary:
As an Application Support Analyst, you will take ownership of the Housing software portfolio, ensuring the system is performant, fully supported, and always meets business needs. You will report to the Lead Applications Support Analyst and collaborate closely with our IT Service Desk, in-house squads, Product Owners, and suppliers.
Key Responsibilities:
- Provide second-line support for Housing applications, escalating to suppliers or in-house squads for third-line support where necessary.
- Work closely with suppliers to manage and resolve third-line incidents and ensure delivery against SLA.
- Take ownership of priority incidents, ensuring they are resolved efficiently.
- Contribute to internal and external service reviews and maintain the application roadmap.
Attributes/Skills:
- Experience of working on a busy and demanding Application Support Environment.
- Proven experience in implementing or supporting Housing Applications such as NEC, Unit4, Total Mobile, DRS, Keystone or Dynamics 365 within Housing Associations or Local Authorities.
- Knowledge of ITIL principles; formal qualifications at Foundation level are desirable.
Application Support Analyst (Manchester) employer: DGH Recruitment Ltd
DGH Recruitment Ltd is an excellent employer, offering a dynamic work environment where innovation meets collaboration. Employees benefit from a culture that prioritises professional growth through continuous learning opportunities and access to cutting-edge technology, all while being part of a global transformation initiative. Located in a vibrant area, the company fosters a supportive atmosphere that encourages creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst (Manchester)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at DGH Recruitment Ltd or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to DGH Recruitment Ltd.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like DGH Recruitment Ltd.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like DGH Recruitment Ltd that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support Analyst (Manchester)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at DGH Recruitment Ltd.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at DGH Recruitment Ltd and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at DGH Recruitment Ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If DGH Recruitment Ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
