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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve IT incidents efficiently.
- Company: Join a large, dynamic organisation with a focus on innovation.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Make a real difference by solving tech challenges and improving processes.
- Qualifications: Strong understanding of networking, ITIL processes, and experience with Microsoft 365.
- Other info: Opportunity to work independently and as part of a collaborative team.
A fantastic opportunity has arisen for an experienced Technical Support Engineer / 1st/2nd Line Support Engineer to join a large, complex organisation on a permanent basis.
Summary: The successful candidate will have a strong technical understanding of networking, infrastructure and application. Responsible for providing infrastructure and technical support.
Key Responsibilities:
- Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA)
- Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes
- Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner
- A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting.
Attributes / Skills:
- Experience working with Condeco would be highly beneficial
- Working knowledge of Microsoft 365 and Exchange
- Advanced knowledge of ADSL and WiFi technologies
- Well-organised, proactive, and able to work independently or as part of a team
Technical Support Engineer / 1st/2nd Line Support Engineer in London employer: DGH Recruitment Ltd
Contact Detail:
DGH Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer / 1st/2nd Line Support Engineer in London
✨Tip Number 1
Before you even think about applying, make sure you know the ins and outs of the job description. We want you to highlight your relevant skills and experiences that match what they're looking for. Tailor your approach to show them you're the perfect fit!
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what they really value in a candidate. This can give you a leg up during interviews and help you stand out.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical support and ITIL processes. We suggest doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there that you won't find anywhere else. So, hit that apply button and let’s get you that job!
We think you need these skills to ace Technical Support Engineer / 1st/2nd Line Support Engineer in London
Some tips for your application 🫡
Keep Your CV Fresh: Make sure your CV is up to date and tailored for the Technical Support Engineer role. Highlight your experience with networking, infrastructure, and any relevant ITIL processes to catch our eye!
Read the Job Specs Carefully: Before applying, give the job description a good read. Understanding what we’re looking for will help you align your skills and experiences with our needs, making your application stand out.
Show Off Your Skills: Don’t be shy about showcasing your technical skills, especially with Microsoft 365, ADSL, and WiFi technologies. We want to see how your background fits into the role, so let us know what you’ve got!
Apply Through Our Website: We encourage you to hit 'Apply' on our website. It’s the best way to ensure your application gets to us directly and makes it into the right hands for consideration!
How to prepare for a job interview at DGH Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking, infrastructure, and application support. Be ready to discuss your experience with Microsoft 365, Exchange, and any specific tools like Condeco. The more confident you are in your tech skills, the better you'll impress the interviewers.
✨Familiarise Yourself with ITIL Processes
Since the role involves managing ITIL processes, it’s crucial to understand them well. Review the key concepts of Incident Management, Change Management, and SLAs. Prepare examples from your past experiences where you successfully followed these processes or improved them.
✨Practice Clear Communication
As a Technical Support Engineer, you'll need to communicate effectively, especially in tricky situations. Practice explaining complex technical issues in simple terms. This will show that you can manage difficult conversations and keep stakeholders informed.
✨Show Your Proactive Side
Being well-organised and proactive is key for this role. Think of instances where you took the initiative to solve a problem or improve a process. Share these stories during your interview to demonstrate your ability to work independently and as part of a team.
