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- Tasks: Manage knowledge practices and support IT service transitions for a global law firm.
- Company: Join a leading global law firm with a focus on innovation.
- Benefits: Permanent position with competitive salary and opportunities for professional growth.
- Why this job: Be at the forefront of IT service delivery and make a real impact.
- Qualifications: Experience in Knowledge Management and understanding of ITIL processes required.
- Other info: Collaborative environment with a focus on continuous improvement.
A fantastic opportunity has arisen for an experienced Knowledge and Service Transition Manager to join a global law firm on a permanent basis.
Summary: The successful candidate will be responsible for managing knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment.
Key Responsibilities:
- Develop and maintain knowledge management practices aligned with ITIL principles
- Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible
- Work with subject matter experts to capture and maintain technical and service knowledge
- Support service transition activities for new or changed services to ensure operational readiness
- Identify and manage risks during service introduction, escalating issues where required
- Ensure service changes follow agreed Change Management processes
- Deliver service documentation and knowledge to support teams ahead of go-live
- Conduct post-transition reviews and support continuous improvement
Attributes / Skills:
- Experience in Knowledge Management and/or Service Transition within an IT Environment
- Understanding of ITIL processes and service lifecycle concepts
- Experience working with ServiceNow or similar ITSM platforms
- Strong organisational and communication skills
- Ability to manage multiple priorities and work collaboratively with stakeholders
Knowledge and Service Transition Manager in London employer: DGH Recruitment Ltd
Contact Detail:
DGH Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge and Service Transition Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in knowledge management or IT service transition. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss your experience with ITIL principles and ServiceNow. We want to see how you can bring value to their team!
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to service transition and knowledge management. Think about examples from your past experiences that highlight your problem-solving skills and ability to manage risks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Knowledge and Service Transition Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Knowledge Management and Service Transition. We want to see how your skills align with the ITIL principles and service lifecycle concepts mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've managed knowledge practices or supported service transitions in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate how you’ve collaborated with stakeholders in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our global law firm client!
How to prepare for a job interview at DGH Recruitment Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles before the interview. Understanding how knowledge management practices align with ITIL will show that you're not just familiar with the concepts, but that you can apply them effectively in a real-world setting.
✨Familiarise Yourself with ServiceNow
Since the role involves optimising the ServiceNow Knowledge Base, it’s crucial to have a solid grasp of this platform. If you’ve used it before, be ready to discuss specific examples of how you managed or improved knowledge content.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle service transitions or manage risks. Think of past experiences where you successfully navigated these challenges and be prepared to share those stories.
✨Showcase Your Communication Skills
As the role requires strong organisational and communication skills, be ready to demonstrate how you've collaborated with stakeholders in the past. Use examples that highlight your ability to convey complex information clearly and effectively.
