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- Tasks: Manage knowledge practices and support IT service transitions for a global law firm.
- Company: Join a leading global law firm with a focus on innovation.
- Benefits: Permanent position with competitive salary and career growth opportunities.
- Why this job: Be at the forefront of IT service delivery and make a real impact.
- Qualifications: Experience in Knowledge Management and ITIL processes required.
- Other info: Collaborative environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for an experienced Knowledge and Service Transition Manager to join a global law firm on a permanent basis.
Summary: The successful candidate will be responsible for managing knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment.
Key Responsibilities:
- Develop and maintain knowledge management practices aligned with ITIL principles
- Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible
- Work with subject matter experts to capture and maintain technical and service knowledge
- Support service transition activities for new or changed services to ensure operational readiness
- Identify and manage risks during service introduction, escalating issues where required
- Ensure service changes follow agreed Change Management processes
- Deliver service documentation and knowledge to support teams ahead of go-live
- Conduct post-transition reviews and support continuous improvement
Attributes / Skills:
- Experience in Knowledge Management and/or Service Transition within an IT Environment
- Understanding of ITIL processes and service lifecycle concepts
- Experience working with ServiceNow or similar ITSM platforms
- Strong organisational and communication skills
- Ability to manage multiple priorities and work collaboratively with stakeholders
Knowledge and Service Transition Manager employer: DGH Recruitment Ltd
Contact Detail:
DGH Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge and Service Transition Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in knowledge management or IT service transition. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss your experience with ITIL principles and ServiceNow. Bring examples of how you've optimised knowledge management practices in the past.
✨Tip Number 3
Prepare for the interview! Research the company and its approach to service transition. Be ready to discuss how you would ensure operational readiness and minimise service disruption in their specific environment. Tailoring your answers to their needs will make you stand out.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you're genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Knowledge and Service Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Knowledge Management and Service Transition. We want to see how your skills align with the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm and a clear understanding of ITIL principles and service delivery, so let that passion come through.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. We recommend using clear, concise language and structuring your information logically. This will help us see your organisational skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at DGH Recruitment Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles before the interview. The role heavily revolves around knowledge management practices aligned with ITIL, so being able to discuss how you've applied these principles in past roles will really impress.
✨Familiarise Yourself with ServiceNow
Since the job involves managing the ServiceNow Knowledge Base, it’s crucial to have a solid understanding of this platform. If you’ve used it before, prepare some examples of how you optimised content or improved accessibility.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate how you would handle service transitions or manage risks. Think of specific situations from your past experience where you successfully navigated challenges and be ready to share those stories.
✨Showcase Your Communication Skills
This role requires strong organisational and communication skills, so be prepared to discuss how you’ve collaborated with stakeholders in previous positions. Highlight any experiences where your communication made a significant impact on project outcomes.
