Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for tech support, helping staff with their IT issues.
- Company: Join a dynamic law firm that values technology and customer service.
- Benefits: Enjoy a supportive team environment and opportunities for growth.
- Why this job: Perfect for tech enthusiasts who thrive in fast-paced settings and love problem-solving.
- Qualifications: Must have experience in a law firm and knowledge of Windows 10 and Office 365.
- Other info: You'll be part of a collaborative team, learning from experienced professionals.
The predicted salary is between 30000 - 42000 £ per year.
The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure., * Providing a professional and consistent level of Technology support to all staff
-
Responding to incoming incidents and requests at first point of contact reported via all mediums
-
Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
-
Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues
-
Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
-
Keeping customers apprised and updated
-
Escalating problems to the senior team members and third-party suppliers where necessary
-
Experience working for a law firm is essential
-
Knowledge of Windows 10 and Microsoft Office 365
-
Understanding of PC Hardware and operating systems
-
Awareness of using Active Directory
-
Experience of logging tickets in ITSM call logging software
IT Service Desk Analyst/1st/2nd Line Support Analyst
IT Service Desk Analyst/1st/2nd Line Support Analyst employer: DGH Recruitment Ltd
Contact Detail:
DGH Recruitment Ltd Recruiting Team
+441444251100
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst/1st/2nd Line Support Analyst
✨Tip Number 1
Familiarize yourself with the specific ITSM call logging software mentioned in the job description. If you have experience with similar tools, be ready to discuss how you can quickly adapt and contribute.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role requires excellent communication, think of examples where you've successfully resolved issues while maintaining a calm demeanor under pressure.
✨Tip Number 3
Since experience in a law firm is essential, if you have it, prepare to share specific scenarios where you provided IT support in that environment. This will demonstrate your understanding of the unique challenges faced in legal settings.
✨Tip Number 4
Brush up on your knowledge of Windows 10, Microsoft Office 365, and Active Directory. Be prepared to answer technical questions or even troubleshoot common issues related to these systems during the interview.
We think you need these skills to ace IT Service Desk Analyst/1st/2nd Line Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Service Desk Analyst. Highlight your customer service skills and ability to handle multiple tasks under pressure in your application.
Tailor Your CV: Customize your CV to reflect your experience with Windows 10, Microsoft Office 365, and any relevant ITSM call logging software. Mention your previous work in a law firm if applicable.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your problem-solving abilities and your experience in providing consistent technology support. Use specific examples to demonstrate how you've successfully managed incidents and requests in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at DGH Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, excellent customer service is key. Be prepared to share examples of how you've successfully handled difficult situations or provided exceptional support in the past.
✨Demonstrate Technical Knowledge
Make sure to brush up on your knowledge of Windows 10, Microsoft Office 365, and PC hardware. Be ready to discuss your experience with these technologies and how you've used them in previous roles.
✨Familiarize Yourself with ITSM Tools
Since logging tickets in ITSM call logging software is part of the job, it’s beneficial to mention any experience you have with such tools. If you haven't used them before, research common ITSM software to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle multiple tasks under pressure. Think of scenarios where you had to prioritize tasks or manage time effectively, and be ready to explain your thought process.
