At a Glance
- Tasks: Support and enhance Microsoft applications while solving complex technical issues.
- Company: Dynamic tech firm in Birmingham with a hybrid working model.
- Benefits: Flexible work schedule, competitive pay, and opportunities for professional growth.
- Other info: Great chance to develop skills in a supportive environment.
- Why this job: Join a team that values innovation and continuous improvement in tech solutions.
- Qualifications: Experience with Microsoft 365 and troubleshooting enterprise applications.
The predicted salary is between 40000 - 50000 £ per year.
Hybrid working: 3 days per week required in the office in Birmingham. This is a hands-on role responsible for the support, maintenance, configuration, and continuous improvement of a largely Microsoft-based application stack.
Responsibilities:
- Provide technical support across Applications, resolving incidents, requests, and tasks through the firm's service management platform.
- Perform root cause analysis for recurring and complex incidents, implementing permanent remediation.
- Maintain and enhance application configurations, integrations, and platform dependencies, including reporting and upgrade activities.
- Configure and administer vendor-hosted SaaS applications.
- Support application upgrades, patching, and life cycle management activities.
- Assist with onboarding of new applications into support, ensuring operational readiness.
Required Skills/Experience:
- Hands-on troubleshooting across multi-tier enterprise applications, including infrastructure, application, and integration layers.
- Experience supporting SaaS, vendor-hosted, and on-premise applications within enterprise environments.
- Experience working with Windows Server, Microsoft 365 stack (SharePoint Online, OneDrive, Teams, Exchange Online) and Identity platforms (Entra ID).
- Hold, or be willing to work towards attaining, relevant Microsoft certifications.
IT Applications Engineer (3rd Line Support/Microsoft 365) employer: DGH Recruitment Ltd
As an IT Applications Engineer at our Birmingham office, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With hybrid working options and a focus on continuous improvement, we offer a collaborative environment where your contributions are valued, and you can enhance your skills while working with cutting-edge Microsoft technologies.
We think you need these skills to ace IT Applications Engineer (3rd Line Support/Microsoft 365)
Technical Support
Root Cause Analysis
Application Configuration
SaaS Application Management
Windows Server
Microsoft 365 Stack
SharePoint Online
