Senior IT Problem & Major Incident Leader in Glasgow

A Glasgow-based law firm is seeking a Senior IT Problem & Major Incident Manager to oversee problem management processes and manage significant incidents. The ideal candidate will have over 5 years of experience with a thorough understanding of the ITIL framework and be capable of mentoring others, conducting reviews, and facilitating improvements. Strong communication skills and experience in stressful situations are essential. This permanent role offers a unique opportunity to champion problem management practices within the firm. #J-18808-Ljbffr