Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and manage IT incidents in a dynamic environment.
- Company: Join a leading recruitment agency in the heart of London.
- Benefits: Permanent position with competitive salary and opportunities for growth.
- Why this job: Be part of a proactive team and enhance your networking skills.
- Qualifications: Strong networking knowledge and experience with Microsoft 365 required.
- Other info: Ideal for those who thrive in a collaborative and organised setting.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency is seeking an experienced Technical Support Engineer / 1st/2nd Line Support Engineer in London. The role involves providing technical support for infrastructure, managing IT incidents, and following ITIL processes.
Candidates should have:
- Strong networking knowledge
- Experience with Microsoft 365
- Well-organized skills
This is a permanent position that requires a proactive attitude, both independently and as part of a team.
Tech Support Engineer (1st/2nd Line) - ITIL & Networking in City of London employer: DGH Recruitment Ltd
Contact Detail:
DGH Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support Engineer (1st/2nd Line) - ITIL & Networking in City of London
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech industry and let them know you're on the lookout for a Tech Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL processes and networking knowledge. We recommend doing some mock interviews with friends or using online platforms to get comfortable with common questions and scenarios you might face.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific incidents where you successfully managed IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that perfect role, and applying directly can sometimes give you an edge over other candidates. Plus, we’re always here to support you in your job search journey!
We think you need these skills to ace Tech Support Engineer (1st/2nd Line) - ITIL & Networking in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL processes and networking knowledge. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how your proactive attitude makes you a great fit for our team. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT incidents in the past. We love seeing candidates who can think on their feet and resolve issues efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at DGH Recruitment Ltd
✨Know Your ITIL Processes
Make sure you brush up on ITIL principles before the interview. Be ready to discuss how you've applied these processes in past roles, as this will show your understanding of incident management and service delivery.
✨Showcase Your Networking Skills
Prepare to talk about your networking knowledge in detail. Think of specific examples where you've resolved network issues or improved connectivity, as this will demonstrate your technical expertise and problem-solving abilities.
✨Familiarise Yourself with Microsoft 365
Since experience with Microsoft 365 is a key requirement, ensure you can discuss its features and any troubleshooting you've done. Highlight any relevant certifications or training you've completed to back up your claims.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for this role. Prepare examples of how you've managed multiple tasks or incidents effectively in the past. This will show that you can handle the demands of the job while maintaining a proactive attitude.
