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- Tasks: Lead service transitions and optimise knowledge management strategies in a global law firm.
- Company: Join a prestigious global law firm with a hybrid work culture.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing knowledge delivery and driving service excellence.
- Qualifications: Experience in ITIL environments and strong knowledge management skills required.
- Other info: Dynamic role with opportunities to work with cutting-edge technologies and AI solutions.
The predicted salary is between 60000 - 80000 £ per year.
A fantastic opportunity has arisen for a Service Transition Manager to join our London based global law firm on a permanent basis.
Key Responsibilities
- Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL
- Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content
- Drive knowledge adoption through stakeholder engagement, training, and continuous improvement
- Use analytics, feedback, and AI to enhance knowledge effectiveness and delivery
- Capture and structure knowledge with SMEs across applications and services
- Plan and manage service transition for new or changed services, ensuring operational readiness
- Manage risks, escalations, and stakeholder communication throughout transition
- Oversee change, release, testing, and deployment activities
- Deliver documentation and training to support operational teams
- Ensure smooth transition to production with minimal disruption and conduct post-transition reviews
Key Experience
- Experience in knowledge management and service transition within ITIL environments
- Proven track record delivering complex service transitions in global settings
- Strong knowledge of taxonomy, metadata, and content lifecycle management
- Experience with ServiceNow and knowledge management tools
- Understanding of AI-driven knowledge solutions and modern technologies
- Knowledge of infrastructure, applications, and cloud environments
- Strong communication, stakeholder engagement, and documentation skills
- Analytical, organised, and capable of managing risk and multiple priorities
Service Transition Manager in City of London employer: DGH Recruitment Ltd
Contact Detail:
DGH Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service transition or knowledge management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've successfully managed service transitions in the past. Real-life stories make you memorable!
✨Tip Number 3
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Service Transition Manager position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Service Transition Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Transition Manager. Highlight your experience in knowledge management and service transition, especially within ITIL environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past successes in managing service transitions and engaging stakeholders. Let us know why you’re excited about this opportunity!
Showcase Your Analytical Skills: Since we value analytical abilities, make sure to include examples of how you've used data and feedback to drive improvements in your previous roles. We love seeing candidates who can think critically and manage multiple priorities effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at DGH Recruitment Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Understand how it applies to service transition and be ready to discuss specific examples from your experience that demonstrate your expertise in managing knowledge management strategies.
✨Familiarise Yourself with ServiceNow
Since the role involves optimising the ServiceNow Knowledge Base, it’s crucial to know the ins and outs of this tool. Be prepared to talk about how you've used ServiceNow in past roles and any improvements you’ve implemented to enhance knowledge delivery.
✨Engage with Stakeholder Scenarios
Think of scenarios where you successfully engaged stakeholders during a service transition. Prepare to share these stories, focusing on how you managed communication and ensured everyone was on board with the changes.
✨Showcase Your Analytical Skills
The job requires strong analytical abilities, so come equipped with examples of how you've used data and feedback to drive improvements in knowledge management. Highlight any AI-driven solutions you've worked with and how they enhanced knowledge effectiveness.