Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead knowledge management and service transition for a global law firm.
- Company: Join a prestigious global law firm with a focus on innovation.
- Benefits: Permanent position with competitive salary and professional growth opportunities.
- Why this job: Make a real impact by optimising knowledge practices and ensuring service readiness.
- Qualifications: Experience in Knowledge Management, ITIL understanding, and strong communication skills.
- Other info: Collaborative environment with opportunities to work on diverse projects.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for an experienced Knowledge and Service Transition Manager to join a global law firm on a permanent basis.
Responsibilities:
- Develop and maintain knowledge management practices aligned with ITIL principles.
- Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible.
- Work with subject matter experts to capture and maintain technical and service knowledge.
- Support service transition activities for new or changed services to ensure operational readiness.
- Identify and manage risks during service introduction, escalating issues where required.
- Ensure service changes follow agreed Change Management processes.
- Deliver service documentation and knowledge to support teams ahead of go-live.
- Conduct post-transition reviews and support continuous improvement.
Attributes / Skills:
- Experience in Knowledge Management and/or Service Transition within an IT Environment.
- Understanding of ITIL processes and service lifecycle concepts.
- Experience working with ServiceNow or similar ITSM platforms.
- Strong organisational and communication skills.
- Ability to manage multiple priorities and work collaboratively with stakeholders.
Knowledge And Service Transition Manager in City of London employer: DGH Recruitment Ltd
Contact Detail:
DGH Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge And Service Transition Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in knowledge management or service transition. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL principles and ServiceNow functionalities. We want you to showcase your expertise confidently, so practice answering common questions related to service transition and knowledge management.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that Knowledge and Service Transition Manager role. We’ve got all the resources you need to make your application stand out, so don’t miss out!
We think you need these skills to ace Knowledge And Service Transition Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Knowledge and Service Transition Manager role. Highlight your experience with ITIL principles and any work you've done with ServiceNow or similar platforms. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to knowledge management and service transition, and don’t forget to show your enthusiasm for joining our team at StudySmarter.
Showcase Your Communication Skills: Since strong communication skills are key for this position, make sure your application reflects that. Use clear and concise language, and structure your documents well. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining StudySmarter!
How to prepare for a job interview at DGH Recruitment Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles before the interview. Be ready to discuss how you've applied these in previous roles, especially in knowledge management and service transition. This will show that you understand the framework and can align practices effectively.
✨Familiarise Yourself with ServiceNow
Since the role involves optimising the ServiceNow Knowledge Base, it’s crucial to have a solid understanding of this platform. If you’ve worked with it before, prepare specific examples of how you managed content or improved processes using ServiceNow.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific service transition scenarios. Think about past experiences where you identified risks or managed change processes, and be ready to explain your thought process and outcomes.
✨Showcase Your Communication Skills
As this role requires collaboration with various stakeholders, highlight your communication skills during the interview. Prepare examples of how you've successfully worked with teams or managed multiple priorities, demonstrating your ability to keep everyone aligned and informed.
