At a Glance
- Tasks: Support and enhance Microsoft applications while solving complex technical issues.
- Company: Dynamic tech firm in Birmingham with a hybrid working model.
- Benefits: Flexible work schedule, competitive pay, and opportunities for professional growth.
- Other info: Great chance to earn Microsoft certifications and advance your career.
- Why this job: Join a team that values innovation and continuous improvement in tech solutions.
- Qualifications: Experience with Microsoft 365 and troubleshooting enterprise applications.
The predicted salary is between 35000 - 45000 £ per year.
Hybrid working: 3 days per week required in the office in Birmingham.
This is a hands-on role responsible for the support, maintenance, configuration, and continuous improvement of a largely Microsoft-based application stack.
Responsibilities:
- Provide technical support across Applications, resolving incidents, requests, and tasks through the firm's service management platform.
- Perform root cause analysis for recurring and complex incidents, implementing permanent remediation.
- Maintain and enhance application configurations, integrations, and platform dependencies, including reporting and upgrade activities.
- Configure and administer vendor-hosted SaaS applications.
- Support application upgrades, patching, and life cycle management activities.
- Assist with onboarding of new applications into support, ensuring operational readiness.
Required Skills/Experience:
- Hands-on troubleshooting across multi-tier enterprise applications, including infrastructure, application, and integration layers.
- Experience supporting SaaS, vendor-hosted, and on-premise applications within enterprise environments.
- Experience working with Windows Server, Microsoft 365 stack (SharePoint Online, OneDrive, Teams, Exchange Online) and Identity platforms (Entra ID).
- Hold, or be willing to work towards attaining, relevant Microsoft certifications (e.g., AZ-900: Microsoft Azure Fundamentals, PL-900: Microsoft Power Platform Fundamentals).
Desirable Skills/Experience:
- Experience supporting legal or professional services applications.
- Experience supporting SQL-based applications, including basic to intermediate T-SQL querying using SQL Server Management Studio.
- Understanding of PowerShell Scripting.
IT Applications Engineer (3rd Line Support/Microsoft 365) in Birmingham employer: DGH Recruitment Ltd
As an IT Applications Engineer at our Birmingham office, you will thrive in a dynamic and supportive work environment that champions innovation and professional growth. We offer hybrid working arrangements, competitive benefits, and opportunities for continuous learning, including support for obtaining Microsoft certifications. Join us to be part of a collaborative culture that values your contributions and fosters career advancement in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications Engineer (3rd Line Support/Microsoft 365) in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DGH Recruitment Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DGH Recruitment Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DGH Recruitment Ltd!
✨Direct Apply to DGH Recruitment Ltd
Let's not forget to apply directly through the DGH Recruitment Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Applications Engineer (3rd Line Support/Microsoft 365) in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DGH Recruitment Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DGH Recruitment Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DGH Recruitment Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
