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- Tasks: Support and enhance Visualfiles workflows while providing IT support to users.
- Company: Leading legal client based in Taunton, Somerset.
- Benefits: Permanent position with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the legal tech space.
- Qualifications: Proficiency in Power BI, Excel, and strong problem-solving skills required.
- Other info: Ideal for those looking to develop their IT skills in a legal environment.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for a Visualfiles Support Analyst/Visualfiles Legal Support Analyst to join our leading legal client on a permanent basis based in Taunton, Somerset.
Responsibilities and Duties:
- Develop, maintain, and troubleshoot Visualfiles workflows, templates, and automation processes.
- Design, prepare, and manage business reports and dashboards using SQL, Power BI, and Excel.
- Provide day-to-day IT support to users, including hardware, software, and application troubleshooting.
- Deliver onboarding and refresher training for staff on Visualfiles and other firm-wide IT systems.
- Manage and maintain integrations with third-party systems (e.g., e-signature platforms, court bundling tools, MOJ Portal).
- Collaborate with colleagues to identify process improvements and implement effective technical solutions.
Knowledge, Skills and Experience:
- Proficiency in Power BI and Excel for business reporting and analysis.
- Strong problem-solving skills, with the ability to diagnose and resolve system and integration issues independently.
- Confident providing IT support in person, by phone, and via email to users of varying technical ability.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience delivering system training to individuals and groups.
- Highly organised, self-motivated, and able to manage multiple priorities effectively.
Desirable Skills & Experience:
- Proficiency in SQL for data extraction, analysis, and reporting.
- Familiarity with SOS Practice Manager or similar legal practice management systems.
- Previous experience in a legal or professional services environment.
Visualfiles Support Analyst/Legal Support Analyst in Taunton employer: DGH Recruitment Limited
Contact Detail:
DGH Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visualfiles Support Analyst/Legal Support Analyst in Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal tech space and let them know you're on the hunt for a Visualfiles Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you've got experience with Power BI, SQL, or Visualfiles, consider creating a portfolio or a mini-project that showcases your abilities. This can really set you apart during interviews and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios related to troubleshooting and system integration. Practising how you'd handle these situations can help you feel more confident and ready to impress.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the Visualfiles Support Analyst. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Visualfiles Support Analyst/Legal Support Analyst in Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Visualfiles Support Analyst role. Highlight your experience with Visualfiles, SQL, Power BI, and any relevant IT support skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Be sure to mention any specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've diagnosed and resolved issues in the past, especially in IT support or workflow management. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at DGH Recruitment Limited
✨Know Your Visualfiles Inside Out
Make sure you brush up on your knowledge of Visualfiles workflows, templates, and automation processes. Be ready to discuss specific examples of how you've developed or troubleshot these in the past. This will show that you're not just familiar with the system but can also handle real-world challenges.
✨Show Off Your Reporting Skills
Since the role involves using Power BI and Excel for reporting, prepare to talk about your experience with these tools. Bring along examples of dashboards or reports you've created, and be ready to explain your thought process behind them. This will demonstrate your analytical skills and attention to detail.
✨Practice Your IT Support Scenarios
Think about common IT support issues you’ve encountered and how you resolved them. Be prepared to role-play a scenario where you help a user troubleshoot a problem. This will highlight your problem-solving skills and your ability to communicate technical concepts clearly.
✨Prepare for Training Questions
Since delivering training is part of the job, think about how you would approach onboarding new staff on Visualfiles. Prepare a brief outline of a training session you might conduct, including key points you’d cover. This will showcase your organisational skills and your ability to convey information effectively.
