A fantastic opportunity has arisen for an IT Service Desk Team Lead to join our London based law firm on a permanent basis.
IT Service Desk Team Lead
Summary:
The Service Desk Team Lead plays a vital role in ensuring that IT support is efficient, reliable, and aligned to the demands of a fast paced legal environment. Working closely with the Head of Service Delivery, you will oversee day to day operations, lead a team of analysts, and act as a key escalation point for colleagues across the firm.
IT Service Desk Team Lead
Key Responsibilities:
- Provide daily direction, coaching, and escalation support to a team of five Service Desk Analysts, ensuring the delivery of a professional, high quality service.
- Monitor ticket queues, workloads, and service levels to ensure timely and effective resolution. Identify trends and support the implementation of service improvements.
- Promote a proactive, colleague focused approach within the team, encouraging ownership, accountability, and consistent first time resolution.
IT Service Desk Team Lead
Attributes/Skills:
- Experience working within a law firm is essential.
- The ability to guide, mentor, and support service desk team members, including handling escalations.
- Solid understanding of service management best practice and structured support processes.
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IT Service Desk Team Lead (Law Firm) employer: DGH Recruitment Limited
As a leading professional services organisation, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Our Data Architects play a crucial role in shaping the future of our enterprise data landscape, with ample opportunities for professional growth and development. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
