Not disclosed law firm in London is seeking an IT Service Desk Team Lead to join on a permanent basis. You will oversee day to day operations, lead a team of analysts, and act as a key escalation point for colleagues across the firm.
You will provide daily direction, coaching, and monitor ticket queues, workloads, and service levels to ensure timely resolution, identifying trends and supporting service improvements.
#J-18808-Ljbffr
IT Service Desk Lead — Law Firm, Leadership & Escalations employer: DGH Recruitment Limited
As a leading professional services organisation, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Our Data Architects play a crucial role in shaping the future of our enterprise data landscape, with ample opportunities for professional growth and development. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
