End-User IT Support Specialist (1st/2nd Line) in Glasgow

A law firm in Glasgow is looking for an IT Service Desk Analyst / 1st/2nd Line Support Analyst for a 12-month fixed-term contract. The successful candidate will provide essential IT assistance to end users, manage service tickets, and collaborate with various teams to resolve issues effectively. Strong customer service skills, a good understanding of Microsoft solutions, and the ability to follow up on problems proactively are required. This role involves maintaining communication with users about incident progress and ensuring their satisfaction. #J-18808-Ljbffr