At a Glance
- Tasks: Elevate customer experiences and mentor sales staff in a luxury retail environment.
- Company: Join the iconic Selfridges team representing Dolce & Gabbana.
- Benefits: Competitive salary, dynamic work culture, and opportunities for growth.
- Other info: Fluency in multiple languages is a plus; collaborative team environment.
- Why this job: Be a brand ambassador and create memorable experiences for customers.
- Qualifications: 3+ years in luxury retail with strong clienteling and sales skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a dynamic and detail-oriented Senior Client Advisor to join our Woman Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will make sure to provide an excellent service to every customer.
Your Contribution to the Role:
- Tailor the client experience in order to elevate experience and impression of the brand.
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor.
- Promote and sell products by identifying our international customers’ needs.
- Deliver outstanding customer service and build long-term relationships with customers.
- Maintain the store standards according to the guidelines.
- Embody and transmit with passion the company projects through effective product knowledge.
- Ensure to build long-lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM).
- Monitor the stock levels and support the activities of the Sale Staff.
- Support basic cash operations when necessary.
What You Bring to the Team:
- Fluency in English; other languages are considered a plus.
- Minimum of 3 years’ proven experience in luxury retail.
- Strong clienteling skills with the ability to deliver a memorable client journey/ceremony.
- Proficiency in effective sales techniques with a track record of achieving targets.
- Solid understanding of store KPIs and how to drive performance.
- Highly self-motivated with a positive attitude and refined selling approach.
- Excellent customer focus, combined with strong presentation, interpersonal, and communication skills.
- Collaborative team player with the ability to build strong internal and external relationships.
Senior Client Advisor - Selfridges employer: DG
At Dolce & Gabbana, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence in luxury retail. Located in the iconic Selfridges, London, our team enjoys unparalleled employee growth opportunities, comprehensive training, and a supportive environment that fosters collaboration and innovation. Join us to be part of a brand that values your contributions and empowers you to build lasting relationships with our esteemed clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor - Selfridges
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space, especially those who might know someone at Selfridges. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for the Dolce & Gabbana brand shine through. Share stories about how you've created memorable client experiences in the past.
✨Tip Number 3
Be prepared with questions! Research Selfridges and come armed with thoughtful questions about their approach to customer service and brand values. It shows you're genuinely interested and engaged.
✨Tip Number 4
Apply through our website! We make it super easy for you to showcase your skills and experience. Plus, it helps us keep track of your application and gives you a better chance to stand out!
We think you need these skills to ace Senior Client Advisor - Selfridges
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your love for Dolce & Gabbana shine through! Share why you’re excited about the brand and how you can embody its values in your role as a Senior Client Advisor.
Highlight Your Clienteling Skills:Make sure to showcase your experience with client relationships. Talk about how you've used tools like CRM systems or client books to create memorable experiences for customers. We want to see how you can elevate the client journey!
Demonstrate Your Sales Success:Don’t be shy about your achievements! Include specific examples of how you’ve met or exceeded sales targets in the past. This will help us understand your proficiency in effective sales techniques and your ability to drive performance.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. And don’t forget to apply through our website – it’s the best way to get your application noticed!
How to prepare for a job interview at DG
✨Know the Brand Inside Out
Before your interview, dive deep into the Dolce & Gabbana brand. Understand their values, latest collections, and what sets them apart in the luxury retail market. This knowledge will not only impress your interviewers but also help you tailor your responses to show how you can embody the brand's ethos.
✨Showcase Your Clienteling Skills
Prepare examples of how you've successfully built long-term relationships with clients in your previous roles. Discuss specific techniques you've used, like client books or CRM systems, to enhance customer experiences. This will demonstrate your ability to deliver a memorable client journey, which is crucial for this role.
✨Demonstrate Your Sales Acumen
Be ready to talk about your sales achievements and how you've met or exceeded targets in the past. Use concrete numbers and examples to illustrate your proficiency in effective sales techniques. This will highlight your understanding of store KPIs and your capability to drive performance.
✨Emphasise Team Collaboration
Since this role involves mentoring and supporting sales staff, be prepared to discuss your experience as a collaborative team player. Share instances where you've worked closely with colleagues to achieve common goals, showcasing your interpersonal skills and positive attitude.
