At a Glance
- Tasks: Elevate customer experiences and promote luxury products in a vibrant retail environment.
- Company: Join the iconic Selfridges team as a Client Advisor.
- Benefits: Competitive pay, employee discounts, and opportunities for growth.
- Other info: Dynamic team atmosphere with a focus on personal development.
- Why this job: Be a brand ambassador and build lasting relationships with customers.
- Qualifications: 3+ years in luxury retail and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an experienced and proactive Client Advisor for our Woman department based in Selfridges. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long-term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniques
- Store’s KPIs
- Self-motivation with positive attitude and professional selling techniques
- Good customer focus with strong presentation, interpersonal and communication skills
- Strong team player
Client Advisor - Selfridges employer: DG
At our Selfridges location, we pride ourselves on being an exceptional employer that values the growth and development of our team members. With a vibrant work culture that encourages collaboration and creativity, we offer extensive training opportunities and a supportive environment where you can thrive as a Client Advisor. Join us to be part of a prestigious brand that not only prioritises outstanding customer service but also fosters long-lasting relationships with both clients and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Selfridges
✨Tip Number 1
Get to know the brand inside out! As a Client Advisor, you’ll be the face of the brand, so dive deep into their values and products. This knowledge will help you connect with customers and show them why they should choose your store.
✨Tip Number 2
Practice your people skills! Building long-term relationships is key in luxury retail. Try role-playing scenarios with friends or family to sharpen your communication and interpersonal skills before the big day.
✨Tip Number 3
Show off your sales techniques! Think about how you can tailor the client experience to meet individual needs. Prepare examples of how you've successfully done this in the past to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Client Advisor - Selfridges
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you love luxury retail and helping customers. Share specific examples of how you've gone above and beyond in previous roles!
Tailor Your Experience:Make sure to highlight your relevant experience in luxury retail. We’re looking for someone who can elevate the client experience, so mention any mentoring or sales techniques you've used that align with our brand values.
Be Personable:Your application should reflect your strong interpersonal skills. Use a friendly tone and don’t be afraid to show your personality! We want to know how you build long-lasting relationships with clients.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team at Selfridges!
How to prepare for a job interview at DG
✨Know Your Brand Inside Out
As a Client Advisor, you'll be the face of the brand. Make sure you research Selfridges and its Woman department thoroughly. Understand their values, products, and customer service philosophy so you can speak confidently about how you can embody and promote these in your role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've delivered outstanding customer service. Think about specific situations where you tailored the client experience or built long-term relationships. This will demonstrate your ability to meet the expectations of the role.
✨Demonstrate Your Sales Techniques
Be ready to discuss effective sales techniques you've used in luxury retail. Highlight how you've identified customer needs and promoted products accordingly. This will show that you understand the importance of driving sales while maintaining high service standards.
✨Emphasise Teamwork and Mentoring
Since the role involves supporting and mentoring sales staff, prepare to talk about your experiences working in a team. Share how you've contributed to team success and helped others improve their performance, showcasing your strong interpersonal skills.
