At a Glance
- Tasks: Elevate the client experience and provide exceptional service in luxury menswear.
- Company: Join the iconic Harrods team as a Client Advisor.
- Benefits: Competitive salary, employee discounts, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities for personal growth.
- Why this job: Be a brand ambassador and build lasting relationships with international customers.
- Qualifications: 3+ years in luxury retail and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an experienced and proactive Client Advisor for our menswear corner in Harrods, London. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long-term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniques
- Store’s KPIs
- Self-motivation with positive attitude and professional selling techniques
- Good customer focus with strong presentation, interpersonal and communication skills
- Strong team player
Location: London
Client Advisor - Harrods Menswear employer: DG
As a Client Advisor at our prestigious Harrods menswear corner in London, you will join a dynamic team that values excellence and fosters a culture of collaboration and growth. We offer competitive benefits, ongoing training, and unique opportunities to develop your career in luxury retail while working in one of the world's most iconic shopping destinations. Our commitment to outstanding customer service and employee satisfaction makes us an exceptional employer for those seeking a rewarding and meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Harrods Menswear
✨Tip Number 1
Get to know the brand inside out! As a Client Advisor, you’ll be the face of Harrods menswear, so dive deep into their products and values. This knowledge will help you connect with customers and tailor their experience.
✨Tip Number 2
Practice your people skills! Building long-term relationships is key in luxury retail. Engage with potential customers on social media or at networking events to hone your communication and interpersonal skills.
✨Tip Number 3
Showcase your sales techniques! Prepare examples of how you've successfully identified customer needs and closed sales in the past. This will demonstrate your proactive approach and ability to elevate the client experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to embody the brand's passion.
We think you need these skills to ace Client Advisor - Harrods Menswear
Some tips for your application 🫡
Show Your Passion for Luxury Retail:When writing your application, let your love for luxury retail shine through! We want to see how you embody the brand and can elevate the client experience. Share specific examples of how you've done this in the past.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury retail. We’re looking for someone with at least 3 years under their belt, so don’t be shy about showcasing your achievements and how they relate to the role of a Client Advisor.
Demonstrate Your Customer Focus:We value strong customer relationships, so include examples of how you've built long-lasting connections with clients. Mention any tools or techniques you’ve used, like clienteling or CRM systems, to enhance customer service.
Keep It Professional Yet Personal:While we want your application to be professional, don’t forget to let your personality shine through! We’re looking for team players with a positive attitude, so feel free to inject a bit of your unique style into your writing.
How to prepare for a job interview at DG
✨Know Your Brand Inside Out
As a Client Advisor, you'll be the face of the brand. Make sure you research Harrods and its menswear offerings thoroughly. Understand their values, product lines, and what sets them apart in luxury retail. This knowledge will help you answer questions confidently and show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to meet a customer's needs or resolved a challenging issue. This will demonstrate your ability to build long-term relationships with clients, which is crucial for this role.
✨Demonstrate Team Spirit
Being a strong team player is essential in a retail environment. Be ready to share experiences where you collaborated with colleagues to achieve store goals or improve sales performance. Highlighting your mentoring skills can also set you apart, as supporting the Sale Staff is part of the job.
✨Practice Effective Selling Techniques
Brush up on effective sales techniques and be prepared to discuss how you identify customer needs and tailor your approach accordingly. You might even want to role-play some scenarios with a friend to get comfortable with selling products and using clienteling tools. This will show that you're proactive and ready to hit the ground running.
