At a Glance
- Tasks: Elevate the shopping experience for kids at Harrods and support the sales team.
- Company: Join the iconic Harrods team, known for luxury and exceptional service.
- Benefits: Competitive pay, employee discounts, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities for growth and development.
- Why this job: Be a brand ambassador and create memorable experiences for customers.
- Qualifications: 3 years in luxury retail, fluent in English, and great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an experienced and proactive Client Advisor for our kids department based in Harrods. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long-term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniques
- Store’s KPIs
- Self-motivation with positive attitude and professional selling techniques
- Good customer focus with strong presentation, interpersonal and communication skills
- Strong team player
Client Advisor - Harrods Kids employer: DG
As a Client Advisor in the prestigious Harrods Kids department, you will join a dynamic team that values excellence and innovation in luxury retail. Our supportive work culture fosters personal and professional growth, offering tailored training and mentoring opportunities to enhance your skills. Located in the heart of London, working here means being part of a renowned brand that prioritises exceptional customer service and long-lasting relationships, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Harrods Kids
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail sector, especially those who have experience at Harrods. A friendly chat can lead to insider tips or even a referral that could give you the edge.
✨Tip Number 2
Show off your product knowledge! When you get the chance to meet with potential employers, be ready to discuss the latest trends in kids' fashion and how you can elevate the customer experience. It’s all about making a memorable impression!
✨Tip Number 3
Practice your clienteling skills! Think about how you would build long-lasting relationships with customers. Prepare examples of how you've done this in the past, as it’s key for a Client Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Client Advisor - Harrods Kids
Some tips for your application 🫡
Show Your Passion for Kids' Products:When writing your application, let your love for kids' products shine through! We want to see how you can elevate the customer experience and embody our brand values. Share any relevant experiences that highlight your enthusiasm for working in a luxury retail environment.
Tailor Your Experience:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. We’re looking for someone who can support our sales staff and deliver outstanding service, so highlight your mentoring skills and any relevant achievements in your previous roles.
Demonstrate Your Customer Focus:We value strong interpersonal skills, so don’t forget to showcase your ability to build long-term relationships with customers. Include examples of how you've successfully identified customer needs and provided tailored solutions in your past roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DG
✨Know Your Brand Inside Out
As a Client Advisor, you'll be the face of the brand. Make sure you research Harrods and its kids department thoroughly. Understand their values, products, and what sets them apart in luxury retail. This knowledge will help you answer questions confidently and show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've provided outstanding customer service in the past. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to build long-term relationships with clients, which is crucial for this role.
✨Demonstrate Your Sales Techniques
Be ready to talk about effective sales techniques you've used before. Whether it's identifying customer needs or using clienteling tools, share your experiences. Highlight how these techniques have helped you meet or exceed store KPIs, as this shows you're results-driven and understand the importance of sales performance.
✨Emphasise Teamwork and Mentoring
Since the role involves supporting and mentoring sales staff, prepare to discuss your experience working in a team. Share examples of how you've collaborated with colleagues to enhance store operations or mentored others to improve their performance. This will show that you're not just a great individual contributor but also a team player.
