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For Companies At a Glance
- Tasks: Solve technical issues and support cloud and on-premise systems.
- Company: Join a growing tech company serving over 5,000 happy customers.
- Benefits: Enjoy 25 days holiday, private medical cover, and ongoing training.
- Why this job: Be part of a supportive team that values customer service and innovation.
- Qualifications: 2+ years in IT support with strong knowledge of Microsoft 365 and Azure.
- Other info: Flexible working options available for the right candidate.
The predicted salary is between 28000 - 36000 £ per year.
Are you an experienced IT and telecoms professional with a passion for solving technical issues and delivering exceptional service? Whether you're a seasoned Support Engineer ready to step up, or a Senior Engineer looking for a broader hands-on role, this opportunity could be the perfect fit.
We’re looking for versatile and proactive Technical Engineers to join our growing team. Responsible for resolving a wide range of technical issues, supporting cloud and on-premise systems, and contributing to infrastructure projects. You’ll also act as a key escalation point for the Support team and help shape best practices across our IT services. This role is based in either our Leeds or Stonehouse office, with flexibility for the right candidate.
Key Responsibilities- Provide 2nd and 3rd line support across hardware, software, networks, and cloud services.
- Act as an escalation point for complex technical issues from the Support team.
- Support and maintain Microsoft 365, Azure, and cloud telephony platforms.
- Assist with IT projects such as system upgrades, migrations, and security improvements.
- Liaise with customers, partners, and suppliers via phone, email, and ticketing systems.
- Contribute to documentation, compliance, and service continuity processes.
- Mentor junior team members and share technical knowledge.
- Stay current with emerging technologies and industry best practices.
We believe in making technology easy and enjoyable for businesses of all sizes—providing communications, connectivity, mobile, and IT services to 5,000+ happy customers. Our down-to-earth approach, technical know-how, and customer-first service are what set us apart. With 60+ employees and growing, we put people and support at the heart of everything we do.
The Person- 2+ years’ experience in IT/telecoms support or infrastructure roles.
- Strong knowledge of Microsoft 365, Azure, and cloud-based systems.
- Experience with networking, firewalls, VPNs, and mobile/telephony platforms.
- Excellent troubleshooting and communication skills in a B2B environment.
- Comfortable working independently and as part of a team.
- A passion for customer service and continuous improvement.
- Relevant certifications (e.g., Microsoft Associate) are desirable.
- 25 days holiday + bank holidays + your birthday off
- Private medical cover after 1 year
- Company pension scheme
- Ongoing training and industry certifications
- Free breakfast, fruit, and PerkBox subscription
- Annual flu jabs
Technical Support Engineer employer: DG Partnership Ltd
Contact Detail:
DG Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Azure. Being able to discuss your hands-on experience with these platforms during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex technical issues you've resolved in the past. This will help you illustrate your troubleshooting abilities and how you can contribute to the team.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your approach to customer service and continuous improvement. Since the role emphasises a customer-first mindset, having concrete examples of how you've enhanced service delivery in previous roles will set you apart.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT and telecoms support. Emphasise your knowledge of Microsoft 365, Azure, and cloud services, as well as any troubleshooting skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for solving technical issues and delivering exceptional service. Mention specific examples from your past roles where you successfully resolved complex problems or contributed to IT projects.
Highlight Relevant Certifications: If you have any relevant certifications, such as Microsoft Associate, be sure to include them in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.
Showcase Communication Skills: Since the role involves liaising with customers and partners, highlight your excellent communication skills. Provide examples of how you've effectively communicated technical information to non-technical stakeholders in previous roles.
How to prepare for a job interview at DG Partnership Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Azure, and cloud services in detail. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since the role involves liaising with customers, partners, and suppliers, it's crucial to convey your passion for customer service. Share anecdotes that illustrate your ability to handle complex situations while maintaining a positive customer experience.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your troubleshooting process. Interviewers will be interested in how you approach complex technical issues, so consider outlining a few scenarios where you successfully identified and resolved problems.
✨Stay Current with Industry Trends
Show that you're proactive about keeping up with emerging technologies and best practices. Mention any recent developments in IT or telecoms that excite you, and how you plan to incorporate them into your work.
