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- Tasks: Lead a technical support team, manage IT projects, and ensure smooth tech operations.
- Company: Join a friendly company that supports 5,000+ customers with top-notch IT services.
- Benefits: Enjoy daily breakfast, 25 days holiday, private medical cover, and wellness perks.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: 3+ years in IT management, strong leadership, customer service, and project management skills required.
- Other info: Regular travel to regional sites and opportunities for professional growth.
The predicted salary is between 39000 - 52000 £ per year.
Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you.
We are looking for a Technical Services Manager to oversee the daily operations of our technical support team. Based in our office, this role involves regular travel to regional sites and occasional visits to project locations or meetings. You will ensure the smooth running of our technology systems, manage IT projects and work closely with other departments to maintain and improve our IT services.
Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and let’s start the conversation.
Key Responsibilities:- Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of service delivery.
- Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance.
- Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement.
- Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction.
- Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need to be addressed.
- System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance.
- Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are completed on time and within budget.
- Stakeholder Engagement: Collaborate with stakeholders to understand their needs and provide expert guidance on IT solutions.
- Quality Assurance: Ensure that all IT solutions are thoroughly tested and meet quality standards before deployment.
The Company: We believe in making technology easy and enjoyable for businesses of all sizes; providing communications, connectivity, mobile & IT services to 5,000+ happy customers who love our down to earth approach, our in-depth technical know-how and our customer-first service. We are a company of 60 employees that puts customer support at the heart of everything we do.
The Benefits:- Breakfast and fruit provided every day.
- 25 days holiday plus your birthday and bank holidays.
- Private medical cover after 1 year of service.
- Free subscription to PerkBox discounts and Wellness app.
- Annual Flu jabs.
- Experience: Minimum of 3 years' experience in a technical support or IT management role, preferably in a Managed Service Provider (MSP) environment.
- Leadership Skills: Demonstrated ability to lead and manage a team effectively, with excellent mentoring and communication skills.
- Performance Management: Experience in conducting performance reviews and maintaining regular performance reporting.
- Customer Service: Customer service-focused with strong attention to detail and the ability to communicate effectively with customers at all levels.
- Problem-Solving: Advanced problem-solving abilities, able to gather and analyse information effectively.
- Project Management: Proven experience in managing IT projects, with the ability to deliver on service KPIs and manage external suppliers.
- Technical Expertise: Knowledge of IT systems, network infrastructure, and cybersecurity best practices.
Technical Services Manager employer: DG Partnership Ltd
Contact Detail:
DG Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT project management and technical support. Being knowledgeable about current technologies and methodologies will help you stand out during discussions with our team.
✨Tip Number 2
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully managed a team or resolved conflicts. We value strong leaders who can inspire and guide their teams effectively.
✨Tip Number 3
Research our company culture and values, as we pride ourselves on a customer-first approach. Understanding how we operate will help you align your responses with what we look for in a candidate.
✨Tip Number 4
Be ready to discuss your experience with service delivery management and how you've ensured high standards in previous roles. Highlighting your ability to meet SLAs will demonstrate your fit for this position.
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and IT management. Emphasise your leadership skills and any specific projects you've managed that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've led teams or improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your technical expertise, project management experience, and problem-solving abilities. Use keywords from the job description to demonstrate your fit for the role.
Prepare for Potential Questions: Think about common interview questions related to team management, customer service, and project delivery. Prepare examples from your past experiences that showcase your skills and achievements.
How to prepare for a job interview at DG Partnership Ltd
✨Showcase Your Leadership Skills
As a Technical Services Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, highlighting your communication and problem-solving skills.
✨Understand the Company’s Values
Familiarise yourself with the company's customer-first approach and their commitment to making technology easy for businesses. Be ready to discuss how your values align with theirs and how you can contribute to their mission.
✨Prepare for Technical Questions
Expect questions related to IT systems, network infrastructure, and project management. Brush up on your technical knowledge and be prepared to discuss specific projects you've managed, including challenges faced and solutions implemented.
✨Demonstrate Customer Service Focus
Since the role involves regular customer interactions, be prepared to discuss your approach to customer service. Share examples of how you've handled complaints or conducted service reviews to ensure customer satisfaction.
