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For Companies At a Glance
- Tasks: Manage contracts and ensure compliance while optimising delivery operations.
- Company: Pro Carrier Freight, a rapidly growing logistics company with a focus on customer service.
- Benefits: Competitive pay, private medical care, gym membership, and fun social events.
- Why this job: Join a dynamic team and make a real impact in the logistics industry.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Contract Manager role at Pro Carrier Freight (formerly DG International).
About Pro Carrier: The guiding principle of Pro Carrier is to make it easy for customers to send goods worldwide across a range of offerings and all modes of transport. Formerly known as DG International, the company was established in 2009 to provide high levels of customer service to clients importing into the UK from Asia via sea and air. The company has grown rapidly and now offers a range of logistics services across diverse industry sectors. Pro Carrier is poised for significant growth and is focused on growth through new technology offerings and expanding market share from emerging markets.
Your New Role
As the Contract Manager for Pro Carrier, you will play a pivotal role in ensuring contractual compliance and effective management of the delivery initiative. Your responsibilities will encompass a range of contractual, operational, and relationship management aspects.
Responsibilities
- Develop and maintain Service Level Agreements (SLAs) with enterprise clients and carriers to align with business objectives.
- Monitor compliance with SLA terms and address deviations promptly.
- Conduct regular reviews and updates of SLAs to reflect evolving client needs and operational capabilities.
- Evaluate and monitor carrier performance against KPIs, including on-time delivery, service quality, and cost efficiency.
- Implement performance improvement plans for underperforming carriers and conduct regular performance reviews.
- Collaborate with internal stakeholders to resolve issues impacting service delivery and ensure consistent performance standards.
- Develop and execute peak season strategies to ensure capacity and resource availability for high-demand periods.
- Coordinate with internal teams and external partners to forecast demand, allocate resources, and mitigate risks during peak periods.
- Analyze peak performance data to identify trends and opportunities for process improvements.
- Oversee transport links for collections and linehaul operations, ensuring seamless integration within the Pro Carrier enterprise account profile.
- Optimize transport schedules and routes to improve delivery timelines and reduce costs.
- Liaise with transport and linehaul teams to ensure alignment with client requirements and operational goals.
- Work closely with the Head of Enterprise Accounts to align contract management strategies with broader account objectives.
- Collaborate with cross-functional teams, including operations and finance, to ensure contract terms are feasible and compliant.
- Prepare detailed reports on SLA compliance, carrier performance, and operational metrics for internal and client-facing purposes.
- Analyze data to identify trends, risks, and opportunities, providing actionable insights to the Head of Enterprise Accounts.
- Maintain accurate records of contract agreements, performance metrics, and communications for audit and compliance purposes.
Preferred Skills/experience
- Proven experience in a customer experience role
- Ecommerce knowledge – desirable
- Excellent communication and interpersonal skills
- Ability to collaborate effectively with internal and external stakeholders
- Detail-oriented with strong organisational skills
What You\’ll Get in Return
In return, you can expect to be given considerable responsibility for implementation, and to work closely with a small leadership team where your efforts and success will be noticed.
We offer a competitive remuneration package, including private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer benefits such as gym membership, snacks, pay day treats, social events, and awards.
Equal Opportunity
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Additional Details
- Seniority level: Entry level
- Employment type: Contract
- Job function: Management and Manufacturing
- Industries: Truck Transportation
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PositionContract Manager employer: DG International: Now opperating as Pro Carrier Freight
Contact Detail:
DG International: Now opperating as Pro Carrier Freight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PositionContract Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and transport industry, especially those who work at Pro Carrier. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching Pro Carrier's recent projects and their approach to customer service. Show us you’re genuinely interested in how they operate and how you can contribute to their growth.
✨Tip Number 3
Practice your negotiation skills! As a Contract Manager, you'll need to demonstrate your ability to manage SLAs and carrier performance. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace PositionContract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Manager role. Highlight relevant experience, especially in customer service and contract management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Pro Carrier. Share specific examples of your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DG International: Now opperating as Pro Carrier Freight
✨Know Your SLAs Inside Out
Before the interview, make sure you understand Service Level Agreements (SLAs) and how they apply to the logistics industry. Be ready to discuss how you've developed or managed SLAs in the past, as this will show your familiarity with the role's key responsibilities.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients or team members to resolve issues or improve service delivery.
✨Demonstrate Your Analytical Mindset
Be prepared to discuss how you've used data to drive decisions in previous roles. Think of specific instances where you've analysed performance metrics or identified trends that led to improvements, as this aligns with the job's focus on monitoring KPIs and performance.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you'd handle specific situations, like managing underperforming carriers or developing peak season strategies. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.