Domestic & General is seeking a Complaints Team Leader to oversee a hybrid Nottingham-based team. You will manage performance, coach staff, and ensure timely, fair resolutions in line with FCA guidelines.
The role reports into the Complaints department and involves working with colleagues across the business to share knowledge and improve customer outcomes. The ideal candidate has customer service or complaints experience, strong coaching and leadership skills, and excels at time management.
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Complaints Team Leader | Hybrid — Coaching & Growth in Nottingham employer: D&G Group Limited
Domestic & General is an exceptional employer that prioritises personal and professional growth, offering robust internal mobility programmes and leadership development opportunities. With a vibrant work culture that embraces creativity and transformation, employees enjoy a hybrid work model that promotes work-life balance, alongside a comprehensive benefits package including health plans and discounts. Join us in Nottingham to be part of a dynamic team dedicated to delivering outstanding customer service and making a meaningful impact.
