The DG Group is a leading UK private-hire company delivering nationwide B2B transport solutions. As a multi-award-winning, QSi Gold-accredited operator, we're the trusted logistics partner to hundreds of businesses across multiple sectors. Over decades of work, we are proud to be the UK's most reliable private-hire provider.
As we grow our presence in Scunthorpe, we’re looking for an on-site operational leader to take ownership of the city. This role acts as the local business owner for Scunthorpe, with accountability for the overall performance of the city, including financial performance, service delivery, driver supply, customer experience, compliance and the performance of the local team.
The successful candidate must live in the Scunthorpe area and have strong local knowledge. They will be expected to understand what is driving performance, identify issues early and take action to improve results, while ensuring the business operates in line with DG Group standards.
The successful candidate will have proven experience managing operations within Scunthorpe, understanding the local nuances and leading their team
to deliver the highest standard of service whilst consistently identifying opportunities to grow and optimise the business.
KEY RESPONSIBILITIES:
Operational Leadership
Run day-to-day taxi operations in Scunthorpe safely, efficiently and reliably. Continuously optimising processes in line with Group standards
Commercial Performance
Own the Scunthorpe budget, P&L and agreed financial targets. Understand the reasons behind performance, identify risks and opportunities and take action to improve revenue, costs and profitability. Identify opportunities to grow the city, working with the relevant Group teams to increase revenue, improve customer retention and develop local commercial opportunities.
City Performance
Own the key operational and financial measures for Scunthorpe, understand where performance is ahead of or behind target and act where improvement is required. Ensure agreed actions are completed and issues that cannot be resolved locally are escalated quickly.
Driver Recruitment & Support
Recruit, support and retain drivers. Resolve driver and customer queries in JIRA and report trends in driver sentiment.
Recruit, lead and manage the local team, setting clear expectations and holding individuals accountable for their performance. Hold regular performance and development conversations, identify capability gaps and put appropriate development or performance management plans in place where required.
Compliance & Standards
Ensure full compliance with private hire regulations, health & safety, and licensing requirements whilst upholding company standards at all times.
Take ownership of customer experience within the city, ensuring service failures and recurring issues are understood and addressed. Work with Customer Success and other Group teams to resolve the causes of recurring issues. Build and maintain strong relationships with drivers, customers and other local stakeholders.
Acquisition Integration
Support the integration of Scunthorpe into the Group, ensuring agreed systems, processes and ways of working are embedded locally while maintaining service continuity.
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