At a Glance
- Tasks: Lead daily taxi operations in Scunthorpe and optimise processes for efficiency.
- Company: Join DG Group, a top UK private-hire company with a stellar reputation.
- Benefits: Competitive salary, career growth, and the chance to shape local operations.
- Other info: Dynamic role with opportunities to innovate and enhance customer experiences.
- Why this job: Be the driving force behind Scunthorpe's transport solutions and make a real impact.
- Qualifications: Proven operational management experience and strong local knowledge required.
The predicted salary is between 45000 - 55000 £ per year.
The DG Group is a leading UK private-hire company delivering nationwide B2B transport solutions. As a multi-award-winning, QSi Gold-accredited operator, we're the trusted logistics partner to hundreds of businesses across multiple sectors. Over decades of work, we are proud to be the UK's most reliable private-hire provider.
As we grow our presence in Scunthorpe, we’re looking for an on-site operational leader to take ownership of the city. This role acts as the local business owner for Scunthorpe, with accountability for the overall performance of the city, including financial performance, service delivery, driver supply, customer experience, compliance and the performance of the local team.
The successful candidate must live in the Scunthorpe area and have strong local knowledge. They will be expected to understand what is driving performance, identify issues early and take action to improve results, while ensuring the business operates in line with DG Group standards. The successful candidate will have proven experience managing operations within Scunthorpe, understanding the local nuances and leading their team to deliver the highest standard of service whilst consistently identifying opportunities to grow and optimise the business.
KEY RESPONSIBILITIES:
- Operational Leadership: Run day-to-day taxi operations in Scunthorpe safely, efficiently and reliably. Continuously optimising processes in line with Group standards.
- Commercial Performance: Own the Scunthorpe budget, P&L and agreed financial targets. Understand the reasons behind performance, identify risks and opportunities and take action to improve revenue, costs and profitability. Identify opportunities to grow the city, working with the relevant Group teams to increase revenue, improve customer retention and develop local commercial opportunities.
- City Performance: Own the key operational and financial measures for Scunthorpe, understand where performance is ahead of or behind target and act where improvement is required. Ensure agreed actions are completed and issues that cannot be resolved locally are escalated quickly.
- Driver Recruitment & Support: Recruit, support and retain drivers. Resolve driver and customer queries in JIRA and report trends in driver sentiment. Recruit, lead and manage the local team, setting clear expectations and holding individuals accountable for their performance. Hold regular performance and development conversations, identify capability gaps and put appropriate development or performance management plans in place where required.
- Compliance & Standards: Ensure full compliance with private hire regulations, health & safety, and licensing requirements whilst upholding company standards at all times. Take ownership of customer experience within the city, ensuring service failures and recurring issues are understood and addressed. Work with Customer Success and other Group teams to resolve the causes of recurring issues. Build and maintain strong relationships with drivers, customers and other local stakeholders.
- Acquisition Integration: Support the integration of Scunthorpe into the Group, ensuring agreed systems, processes and ways of working are embedded locally while maintaining service continuity.
City Operations Manager - Scunthorpe employer: DG Cars
The DG Group is an exceptional employer, offering a dynamic work environment in Scunthorpe where operational leaders can thrive. With a strong focus on employee growth and development, we provide comprehensive training and support to ensure our team members excel in their roles. Our commitment to maintaining high standards and fostering a collaborative culture makes us a rewarding place to work for those seeking meaningful employment in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land City Operations Manager - Scunthorpe
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like DG Cars.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by DG Cars. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace City Operations Manager - Scunthorpe
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at DG Cars, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at DG Cars and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into DG Cars. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at DG Cars
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at DG Cars.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to DG Cars.
