At a Glance
- Tasks: Lead global ecommerce strategy and optimise customer journeys for a seamless experience.
- Company: Join DFYNE, a fast-paced, innovative brand focused on growth and customer obsession.
- Benefits: Be part of a supportive work family with opportunities for personal and professional growth.
- Other info: Dynamic culture that rewards challenge and innovation.
- Why this job: Make a real impact in a high-performance environment where your ideas are valued.
- Qualifications: Experience in ecommerce and a proven track record in scaling revenue.
The predicted salary is between 80000 - 100000 £ per year.
Are you an ecommerce leader who blends commercial sharpness, brand intuition, and customer obsession? Do you think in journeys, not transactions? Are you the kind of person who can zoom out to strategy and zoom in to solve a conversion issue in the same breath? If you thrive in a fast moving, high performance environment where ownership is real, ideas are welcomed, and excellence is the baseline, then DFYNE may be the perfect place for you.
About DFYNE: A picture paints a thousand words… and we’re sure you don’t want to be sat here reading an essay of corporate “about us” spiel. Seriously, how’re you able to really get under the skin of what we’re about from a few words on a screen. So why don’t you have a look and see what we’re all about for yourself.
About the role - DFYNE Your Career: I’m Jay, Head of Operations at DFYNE. I’m looking for someone who’s going to help us take DFYNE’s Ecommerce to the next level. The Head of Ecommerce owns DFYNE’s global digital storefront and end to end online customer experience. You will lead the strategy, performance, optimisation, and innovation of all ecommerce channels, ensuring DFYNE delivers a seamless, high converting, brand led experience across every touchpoint. This role is central to DFYNE’s next stage of growth, scaling internationally, elevating customer experience, and building a digital ecosystem that matches the ambition of the brand.
Key Responsibilities:
- Own the global ecommerce strategy, by setting the vision, roadmap, and commercial direction for all digital channels.
- Lead the revenue performance, driving forecasting, trading, and growth across all markets.
- Optimise the end to end customer journey, ensuring a seamless, high converting, premium DFYNE experience.
- Run the conversion optimisation rate and experimentation, testing, learning and iterate to improving conversion and customer outcomes.
- Oversee digital merchandising, including product launches, navigation, collections, and storytelling.
- Partner with supply chain, ensuring stock accuracy, forecasting alignment, and smooth product flows.
- Own the platform performance, sustainability, speed, integrations, and continuous improvement.
- Leverage data and insights, using analytics to inform decisions, identifying opportunities, and driving accountability.
Experience Needed:
- Experience in ecommerce within high growth direct to consumer, retail or consumer brands.
- Proven track record of scaling revenue in multimarket environments.
- Strong platform experience (Shopify Plus or equivalent).
- Global ecommerce exposure, including logistics, payments, tax, and localisation.
Skills:
- Strategic thinking.
- Operational excellence.
- Leadership & coaching.
- Stakeholder alignment.
- Budget and ROI mindset.
- Community first thinking.
If you’ve made it this far down without being put off, brilliant, I’d love to hear from you. Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen. You’ll be part of a high challenge; high reward culture.
Global Ecommerce Leader - Growth, Conversion & Experience in Scotland employer: DFYNE
At DFYNE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture where innovation thrives. As a Global Ecommerce Leader, you will not only drive our digital strategy but also enjoy unparalleled growth opportunities within a fast-paced environment that values your ideas and contributions. Join us in shaping a world-class customer experience while being part of a supportive team that celebrates success and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Global Ecommerce Leader - Growth, Conversion & Experience in Scotland
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on DFYNE's website and social media. Understand their brand, values, and recent projects. This will help you connect your experience with their goals and show that you're genuinely interested.
✨Tip Number 2
Prepare to discuss your journey! Think about how your past experiences align with the role of Global Ecommerce Leader. Be ready to share specific examples of how you've driven growth and improved customer experiences in previous roles.
✨Tip Number 3
Show off your data skills! DFYNE is all about leveraging insights for decision-making. Be prepared to talk about how you've used analytics to inform your strategies and drive results in ecommerce. Numbers speak volumes!
✨Tip Number 4
Don’t forget to ask questions! Interviews are a two-way street. Prepare thoughtful questions about DFYNE’s ecommerce strategy and future plans. This shows you're not just looking for any job, but that you're excited about contributing to their growth.
We think you need these skills to ace Global Ecommerce Leader - Growth, Conversion & Experience in Scotland
Some tips for your application 🫡
Show Your Passion for Ecommerce:When you’re writing your application, let your enthusiasm for ecommerce shine through! We want to see how you blend commercial sharpness with customer obsession. Share specific examples of how you've driven growth and improved customer experiences in your previous roles.
Be Strategic and Specific:We love a good strategy! In your application, zoom out to show us your big-picture thinking while also zooming in on the details. Talk about your experience with conversion optimisation and how you’ve tackled challenges in the past. Specifics will make your application stand out!
Highlight Your Data-Driven Mindset:Data is key in ecommerce, so make sure to mention how you’ve used analytics to inform your decisions. We’re looking for someone who can leverage insights to drive performance, so share any relevant metrics or outcomes from your previous work that demonstrate your impact.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of our journey at DFYNE!
How to prepare for a job interview at DFYNE
✨Know Your Ecommerce Stuff
Make sure you brush up on the latest trends in ecommerce, especially around conversion optimisation and customer experience. Be ready to discuss specific strategies you've implemented in the past that have driven growth and improved customer journeys.
✨Showcase Your Data Skills
DFYNE values data-driven decision-making, so come prepared with examples of how you've used analytics to inform your strategies. Highlight any tools or platforms you've worked with, like Shopify Plus, and be ready to discuss how you’ve leveraged insights to boost performance.
✨Demonstrate Strategic Thinking
Think about how you can zoom out to the bigger picture while also zooming in on the details. Prepare to share your vision for a global ecommerce strategy and how you would approach scaling DFYNE’s digital presence across different markets.
✨Emphasise Collaboration and Leadership
DFYNE is all about teamwork and ownership, so be ready to talk about your leadership style and how you align stakeholders. Share examples of how you've successfully led teams or projects, particularly in high-performance environments, to show you can thrive in their culture.
