At a Glance
- Tasks: Lead DFYNE's global ecommerce strategy and optimise the online customer experience.
- Company: Join a fast-paced, innovative brand focused on growth and excellence.
- Benefits: Be part of a supportive work family with opportunities for personal and professional growth.
- Other info: Enjoy a culture that values ideas, ownership, and community.
- Why this job: Make a real impact in a high-performance environment while driving ecommerce success.
- Qualifications: Experience in ecommerce and a proven track record in scaling revenue.
The predicted salary is between 70000 - 90000 £ per year.
Are you an ecommerce leader who blends commercial sharpness, brand intuition, and customer obsession? Do you think in journeys, not transactions? Are you the kind of person who can zoom out to strategy and zoom in to solve a conversion issue in the same breath? Dare you be energised by scale, experimentation, and building a world class digital experience? If you thrive in a fast moving, high performance environment where ownership is real, ideas are welcomed, and excellence is the baseline, then DFYNE may be the perfect place for you.
About the role - DFYNE Your Career:
The Head of Ecommerce owns DFYNE's global digital storefront and end to end online customer experience. You will lead the strategy, performance, optimisation, and innovation of all ecommerce channels, ensuring DFYNE delivers a seamless, high converting, brand led experience across every touchpoint. This role is central to DFYNE's next stage of growth, scaling internationally, elevating customer experience, and building a digital ecosystem that matches the ambition of the brand.
Key Responsibilities:
- Own the global ecommerce strategy, by setting the vision, roadmap, and commercial direction for all digital channels.
- Lead the revenue performance, driving forecasting, trading, and growth across all markets.
- Optimise the end to end customer journey, ensuring a seamless, high converting, premium DFYNE experience.
- Run the conversion optimisation rate and experimentation, testing, learning and iterating to improve conversion and customer outcomes.
- Oversee digital merchandising, including product launches, navigation, collections, and storytelling.
- Partner with supply chain, ensuring stock accuracy, forecasting alignment, and smooth product flows.
- Own the platform performance, sustainability, speed, integrations, and continuous improvement.
- Leverage data and insights, using analytics to inform decisions, identifying opportunities, and driving accountability.
Experience Needed:
- Experience in ecommerce within high growth direct to consumer, retail or consumer brands.
- Proven track record of scaling revenue in multimarket environments.
- Strong platform experience (Shopify Plus or equivalent).
- Global ecommerce exposure, including logistics, payments, tax, and localisation.
Skills:
- Strategic thinking.
- Operational excellence.
- Leadership & coaching.
- Stakeholder alignment.
- Budget and ROI mindset.
- Community first thinking.
If you've made it this far down without being put off, brilliant, I'd love to hear from you. Besides a work family and a great place to work, you'll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we've already seen. You'll be part of a high challenge; high reward culture.
Head of Ecommerce in London employer: DFYNE
At DFYNE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture where innovation and creativity thrive. As the Head of Ecommerce, you will not only lead our global digital strategy but also enjoy unparalleled opportunities for personal and professional growth in a fast-paced environment that values ownership and collaboration. Join us to be part of a passionate team dedicated to delivering a world-class customer experience while enjoying the benefits of a supportive work family.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Ecommerce in London
✨Tip Number 1
Get to know DFYNE inside out! Before your interview, spend some time on their website and social media. Understand their brand, values, and what makes them tick. This will help you connect your experience with their needs and show that you're genuinely interested.
✨Tip Number 2
Prepare to talk numbers! As a Head of Ecommerce, you'll need to demonstrate your ability to drive revenue and optimise performance. Bring specific examples of how you've scaled revenue in previous roles and be ready to discuss the strategies you used.
✨Tip Number 3
Show off your strategic thinking! Be prepared to discuss how you approach ecommerce strategy and customer journeys. Think about how you can blend commercial sharpness with customer obsession, and share your ideas on how to elevate DFYNE's digital experience.
✨Tip Number 4
Don’t forget to ask questions! Interviews are a two-way street. Prepare thoughtful questions about DFYNE’s growth plans, team culture, and how they measure success. This shows you're not just looking for any job, but that you're keen on being part of their journey.
We think you need these skills to ace Head of Ecommerce in London
Some tips for your application 🫡
Show Your Passion for Ecommerce:When you're writing your application, let your enthusiasm for ecommerce shine through! We want to see how you blend commercial sharpness with a customer-first mindset. Share specific examples of how you've driven growth and improved customer experiences in your previous roles.
Be Strategic and Specific:We love a good strategy! In your application, outline your vision for ecommerce and how you plan to tackle challenges. Be specific about your past successes and how they relate to the role at DFYNE. This will show us that you can zoom out to strategy while also zooming in on the details.
Highlight Your Data-Driven Approach:Data is key in ecommerce, so make sure to mention how you've used analytics to inform your decisions. Talk about the tools you've used and the insights you've gained. This will demonstrate your ability to leverage data for driving performance and optimising customer journeys.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about DFYNE and what we stand for before you hit 'send'.
How to prepare for a job interview at DFYNE
✨Know Your Ecommerce Stuff
Make sure you brush up on the latest trends in ecommerce, especially around customer journeys and conversion optimisation. Be ready to discuss specific strategies you've implemented in the past that led to measurable results.
✨Show Your Strategic Thinking
Prepare to talk about how you've set a vision and roadmap for ecommerce in previous roles. Think of examples where you've zoomed out to see the bigger picture while also diving into the nitty-gritty details to solve problems.
✨Data is Your Best Friend
Familiarise yourself with key metrics and analytics tools. Be prepared to share how you've used data to inform decisions and drive growth in your previous positions. This will show that you're not just a creative thinker but also grounded in performance.
✨Cultural Fit Matters
DFYNE values a high challenge, high reward culture. Be ready to discuss how you thrive in fast-paced environments and how you can contribute to a team that values ownership and innovation. Share examples of how you've fostered collaboration and welcomed new ideas.
