At a Glance
- Tasks: Lead global ecommerce strategy and optimise customer journeys for a seamless experience.
- Company: Join DFYNE, a fast-paced, innovative brand focused on growth and customer obsession.
- Benefits: Be part of a supportive work family with opportunities for personal and professional growth.
- Other info: Collaborate with a dynamic team and contribute to DFYNE's exciting journey.
- Why this job: Make a real impact in a high-challenge, high-reward environment while driving ecommerce success.
- Qualifications: Experience in ecommerce, strategic thinking, and a proven track record in revenue growth.
The predicted salary is between 80000 - 100000 £ per year.
Are you an ecommerce leader who blends commercial sharpness, brand intuition, and customer obsession? Do you think in journeys, not transactions? Are you the kind of person who can zoom out to strategy and zoom in to solve a conversion issue in the same breath? Dare you be energised by scale, experimentation, and building a world class digital experience? If you thrive in a fast moving, high performance environment where ownership is real, ideas are welcomed, and excellence is the baseline, then DFYNE may be the perfect place for you.
About the role - DFYNE Your Career:
The Head of Ecommerce owns DFYNE's global digital storefront and end to end online customer experience. You will lead the strategy, performance, optimisation, and innovation of all ecommerce channels, ensuring DFYNE delivers a seamless, high converting, brand led experience across every touchpoint. This role is central to DFYNE's next stage of growth, scaling internationally, elevating customer experience, and building a digital ecosystem that matches the ambition of the brand.
Key Responsibilities:
- Own the global ecommerce strategy, by setting the vision, roadmap, and commercial direction for all digital channels.
- Lead the revenue performance, driving forecasting, trading, and growth across all markets.
- Optimise the end to end customer journey, ensuring a seamless, high converting, premium DFYNE experience.
- Run the conversion optimisation rate and experimentation, testing, learning and iterating to improve conversion and customer outcomes.
- Oversee digital merchandising, including product launches, navigation, collections, and storytelling.
- Partner with supply chain, ensuring stock accuracy, forecasting alignment, and smooth product flows.
- Own the platform performance, sustainability, speed, integrations, and continuous improvement.
- Leverage data and insights, using analytics to inform decisions, identifying opportunities, and driving accountability.
Experience Needed:
- Experience in ecommerce within high growth direct to consumer, retail or consumer brands.
- Proven track record of scaling revenue in multimarket environments.
- Strong platform experience (Shopify Plus or equivalent).
- Global ecommerce exposure, including logistics, payments, tax, and localisation.
Skills:
- Strategic thinking.
- Operational excellence.
- Leadership & coaching.
- Stakeholder alignment.
- Budget and ROI mindset.
- Community first thinking.
If you've made it this far down without being put off, brilliant, I'd love to hear from you. Besides a work family and a great place to work, you'll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we've already seen. You'll be part of a high challenge; high reward culture.
Global Ecommerce Leader - Growth, Conversion & Experience in London employer: DFYNE
At DFYNE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture where innovation thrives. As a Global Ecommerce Leader, you'll not only drive our digital strategy but also enjoy unparalleled growth opportunities in a fast-paced environment that values your ideas and contributions. Join us to be part of a passionate team dedicated to creating a world-class customer experience while enjoying the benefits of a supportive work family.
StudySmarter Expert Advice🤫
We think this is how you could land Global Ecommerce Leader - Growth, Conversion & Experience in London
✨Tip Number 1
Get to know DFYNE inside out! Before your interview, dive into their website and social media. Understand their brand voice, values, and what makes them tick. This will help you connect your experience with their mission and show that you're genuinely interested.
✨Tip Number 2
Prepare to discuss your journey! Think about how you've tackled challenges in ecommerce before. Be ready to share specific examples of how you've driven growth or improved customer experiences. This is your chance to showcase your commercial sharpness and customer obsession!
✨Tip Number 3
Practice your pitch! You want to come across as confident and engaging. Rehearse how you would present your ideas on scaling ecommerce and optimising customer journeys. Remember, it's all about blending strategy with actionable insights.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about DFYNE's future plans, their approach to experimentation, or how they measure success. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
We think you need these skills to ace Global Ecommerce Leader - Growth, Conversion & Experience in London
Some tips for your application 🫡
Show Your Passion for Ecommerce:When you're writing your application, let your enthusiasm for ecommerce shine through! We want to see how you blend commercial sharpness with customer obsession. Share specific examples of how you've driven growth and improved customer experiences in your previous roles.
Be Strategic and Specific:We love a good strategy! In your application, zoom out to show us your big-picture thinking, but don’t forget to zoom in on the details. Highlight your experience with conversion optimisation and how you've tackled challenges in the past. Specifics will make your application stand out!
Tailor Your Application:Make sure your application speaks directly to what we're looking for. Use the language from the job description and align your skills and experiences with our needs. This shows us that you understand the role and are genuinely interested in joining our team at DFYNE.
Apply Through Our Website:We encourage you to apply through our website for a smoother process! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about DFYNE while you’re at it!
How to prepare for a job interview at DFYNE
✨Know Your Ecommerce Stuff
Make sure you brush up on the latest trends in ecommerce, especially around conversion optimisation and customer experience. Be ready to discuss specific strategies you've implemented in the past that have driven growth and improved customer journeys.
✨Showcase Your Data Skills
DFYNE values data-driven decision-making, so come prepared with examples of how you've used analytics to inform your strategies. Highlight any tools or platforms you've worked with, like Shopify Plus, and be ready to discuss how you’ve leveraged insights to boost performance.
✨Think Globally, Act Locally
Since this role involves scaling internationally, demonstrate your understanding of global ecommerce challenges. Share experiences where you've navigated logistics, payments, or localisation issues in different markets, showing that you can adapt strategies to fit diverse environments.
✨Emphasise Collaboration and Leadership
DFYNE is looking for someone who can lead and inspire teams. Prepare to talk about your leadership style and how you've successfully aligned stakeholders in previous roles. Share stories that highlight your ability to foster a community-first mindset while driving operational excellence.
