At a Glance
- Tasks: Lead DFYNE's global ecommerce strategy and optimise the online customer experience.
- Company: Join a fast-paced, innovative brand focused on growth and excellence.
- Benefits: Be part of a supportive work family with opportunities for personal and professional growth.
- Other info: Work alongside passionate individuals and contribute to exciting growth.
- Why this job: Make a real impact in a high-challenge, high-reward environment.
- Qualifications: Experience in ecommerce and a proven track record in scaling revenue.
The predicted salary is between 70000 - 90000 £ per year.
Are you an ecommerce leader who blends commercial sharpness, brand intuition, and customer obsession? Do you think in journeys, not transactions? Are you the kind of person who can zoom out to strategy and zoom in to solve a conversion issue in the same breath? If you thrive in a fast moving, high performance environment where ownership is real, ideas are welcomed, and excellence is the baseline, then DFYNE may be the perfect place for you.
About the role - DFYNE Your Career: I’m Jay, Head of Operations at DFYNE. I’m looking for someone who’s going to help us take DFYNE’s Ecommerce to the next level. The Head of Ecommerce owns DFYNE’s global digital storefront and end to end online customer experience. You will lead the strategy, performance, optimisation, and innovation of all ecommerce channels, ensuring DFYNE delivers a seamless, high converting, brand led experience across every touchpoint. This role is central to DFYNE’s next stage of growth, scaling internationally, elevating customer experience, and building a digital ecosystem that matches the ambition of the brand.
Key Responsibilities:
- Own the global ecommerce strategy, by setting the vision, roadmap, and commercial direction for all digital channels.
- Lead the revenue performance, driving forecasting, trading, and growth across all markets.
- Optimise the end to end customer journey, ensuring a seamless, high converting, premium DFYNE experience.
- Run the conversion optimisation rate and experimentation, testing, learning and iterate to improving conversion and customer outcomes.
- Oversee digital merchandising, including product launches, navigation, collections, and storytelling.
- Partner with supply chain, ensuring stock accuracy, forecasting alignment, and smooth product flows.
- Own the platform performance, sustainability, speed, integrations, and continuous improvement.
- Leverage data and insights, using analytics to inform decisions, identifying opportunities, and driving accountability.
Experience Needed:
- Experience in ecommerce within high growth direct to consumer, retail or consumer brands.
- Proven track record of scaling revenue in multimarket environments.
- Strong platform experience (Shopify Plus or equivalent).
- Global ecommerce exposure, including logistics, payments, tax, and localisation.
Skills:
- Strategic thinking.
- Operational excellence.
- Leadership & coaching.
- Stakeholder alignment.
- Budget and ROI mindset.
- Community first thinking.
So, what’s in it for you? If you’ve made it this far down without being put off, brilliant, I’d love to hear from you. Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen. You’ll be part of a high challenge; high reward culture.
Head of Ecommerce employer: DFYNE
At DFYNE, we pride ourselves on fostering a dynamic and inclusive work culture where innovation thrives and every idea is valued. As the Head of Ecommerce, you will not only lead our global digital strategy but also enjoy unparalleled growth opportunities within a fast-paced environment that champions ownership and excellence. Join us in shaping a world-class digital experience while being part of a supportive team that celebrates your contributions and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Ecommerce
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like DFYNE are looking for when hiring for a Head of Ecommerce.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to DFYNE for the Head of Ecommerce, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at DFYNE as a Head of Ecommerce, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out DFYNE’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Ecommerce.
We think you need these skills to ace Head of Ecommerce
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at DFYNE, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with DFYNE's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at DFYNE. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at DFYNE
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that DFYNE uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at DFYNE. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
