At a Glance
- Tasks: Lead DFYNE's global ecommerce strategy and optimise the online customer experience.
- Company: Join a fast-paced, innovative brand focused on growth and excellence.
- Benefits: Be part of a supportive work family with opportunities for personal and professional growth.
- Other info: Work alongside passionate individuals and contribute to exciting growth.
- Why this job: Make a real impact in a high-challenge, high-reward environment.
- Qualifications: Experience in ecommerce and a proven track record in scaling revenue.
The predicted salary is between 70000 - 90000 £ per year.
Are you an ecommerce leader who blends commercial sharpness, brand intuition, and customer obsession? Do you think in journeys, not transactions? Are you the kind of person who can zoom out to strategy and zoom in to solve a conversion issue in the same breath? If you thrive in a fast moving, high performance environment where ownership is real, ideas are welcomed, and excellence is the baseline, then DFYNE may be the perfect place for you.
About the role - DFYNE Your Career: I’m Jay, Head of Operations at DFYNE. I’m looking for someone who’s going to help us take DFYNE’s Ecommerce to the next level. The Head of Ecommerce owns DFYNE’s global digital storefront and end to end online customer experience. You will lead the strategy, performance, optimisation, and innovation of all ecommerce channels, ensuring DFYNE delivers a seamless, high converting, brand led experience across every touchpoint. This role is central to DFYNE’s next stage of growth, scaling internationally, elevating customer experience, and building a digital ecosystem that matches the ambition of the brand.
Key Responsibilities:
- Own the global ecommerce strategy, by setting the vision, roadmap, and commercial direction for all digital channels.
- Lead the revenue performance, driving forecasting, trading, and growth across all markets.
- Optimise the end to end customer journey, ensuring a seamless, high converting, premium DFYNE experience.
- Run the conversion optimisation rate and experimentation, testing, learning and iterate to improving conversion and customer outcomes.
- Oversee digital merchandising, including product launches, navigation, collections, and storytelling.
- Partner with supply chain, ensuring stock accuracy, forecasting alignment, and smooth product flows.
- Own the platform performance, sustainability, speed, integrations, and continuous improvement.
- Leverage data and insights, using analytics to inform decisions, identifying opportunities, and driving accountability.
Experience Needed:
- Experience in ecommerce within high growth direct to consumer, retail or consumer brands.
- Proven track record of scaling revenue in multimarket environments.
- Strong platform experience (Shopify Plus or equivalent).
- Global ecommerce exposure, including logistics, payments, tax, and localisation.
Skills:
- Strategic thinking.
- Operational excellence.
- Leadership & coaching.
- Stakeholder alignment.
- Budget and ROI mindset.
- Community first thinking.
So, what’s in it for you? If you’ve made it this far down without being put off, brilliant, I’d love to hear from you. Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen. You’ll be part of a high challenge; high reward culture.
Head of Ecommerce employer: DFYNE
At DFYNE, we pride ourselves on fostering a dynamic and inclusive work culture where innovation thrives and every idea is valued. As the Head of Ecommerce, you will not only lead our global digital strategy but also enjoy unparalleled growth opportunities within a fast-paced environment that champions ownership and excellence. Join us in shaping a world-class digital experience while being part of a supportive team that celebrates your contributions and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Ecommerce
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on DFYNE's website and social media. Understand their brand values and customer experience focus. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 2
Prepare to discuss your past successes! Think of specific examples where you've driven ecommerce growth or improved customer journeys. Be ready to share how you tackled challenges and what strategies worked best for you. This will demonstrate your commercial sharpness and strategic thinking.
✨Tip Number 3
Show your passion for experimentation! DFYNE is all about innovation, so come armed with ideas on how you would optimise conversion rates and enhance the digital experience. Discuss any A/B testing or data-driven decisions you've made in the past to back up your claims.
✨Tip Number 4
Don’t forget to ask questions! Interviews are a two-way street, so think of insightful questions that show your interest in the role and the company’s future. This could be about their growth plans or how they measure success in ecommerce. It’ll make you stand out as a candidate who’s truly engaged.
We think you need these skills to ace Head of Ecommerce
Some tips for your application 🫡
Show Your Passion for Ecommerce:When you're writing your application, let your enthusiasm for ecommerce shine through! We want to see how you blend commercial sharpness with a customer-first mindset. Share specific examples of how you've driven growth and improved customer experiences in your previous roles.
Be Strategic and Specific:We love a good strategy! In your application, outline your vision for ecommerce and how you plan to tackle challenges. Be specific about your past successes and how they relate to the role at DFYNE. This will show us that you can think big while also zooming in on the details.
Highlight Your Data-Driven Approach:Data is key in ecommerce, so make sure to mention how you've used analytics to inform your decisions. Talk about the tools you've used and the insights you've gained. This will demonstrate your ability to leverage data for driving performance and optimising customer journeys.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team at DFYNE!
How to prepare for a job interview at DFYNE
✨Know Your Ecommerce Stuff
Make sure you brush up on the latest trends in ecommerce, especially around customer journeys and conversion optimisation. Be ready to discuss specific strategies you've implemented in the past that led to measurable growth.
✨Showcase Your Strategic Thinking
Prepare examples that demonstrate your ability to think strategically while also being hands-on. DFYNE is looking for someone who can zoom out to see the big picture and zoom in to tackle specific issues, so have those stories ready!
✨Emphasise Data-Driven Decisions
Be prepared to talk about how you've used data and analytics to inform your decisions in previous roles. Highlight any tools or platforms you've worked with, especially if you have experience with Shopify Plus or similar.
✨Cultural Fit is Key
DFYNE values a high challenge, high reward culture. Show your enthusiasm for their mission and how you align with their community-first thinking. Share why you're excited about the opportunity to grow with them and contribute to their journey.
