At a Glance
- Tasks: Lead global ecommerce strategy and optimise customer journeys for a seamless experience.
- Company: Join DFYNE, a fast-paced, innovative brand focused on growth and customer obsession.
- Benefits: Be part of a supportive work family with opportunities for personal and professional growth.
- Other info: Collaborate with a dynamic team and contribute to DFYNE's exciting growth journey.
- Why this job: Make a real impact in a high-challenge, high-reward environment while driving ecommerce success.
- Qualifications: Experience in ecommerce, strong strategic thinking, and proven revenue scaling skills.
The predicted salary is between 70000 - 90000 £ per year.
Are you an ecommerce leader who blends commercial sharpness, brand intuition, and customer obsession? Do you think in journeys, not transactions? Are you the kind of person who can zoom out to strategy and zoom in to solve a conversion issue in the same breath? If you thrive in a fast moving, high performance environment where ownership is real, ideas are welcomed, and excellence is the baseline, then DFYNE may be the perfect place for you.
About DFYNE: A picture paints a thousand words… and we’re sure you don’t want to be sat here reading an essay of corporate “about us” spiel…. Seriously, how’re you able to really get under the skin of what we’re about from a few words on a screen. So why don’t you have a look and see what we’re all about for yourself www.dfyne.com.
About the role - DFYNE Your Career: I’m Jay, Head of Operations at DFYNE. I’m looking for someone who’s going to help us take DFYNE’s Ecommerce to the next level. The Head of Ecommerce owns DFYNE’s global digital storefront and end to end online customer experience. You will lead the strategy, performance, optimisation, and innovation of all ecommerce channels, ensuring DFYNE delivers a seamless, high converting, brand led experience across every touchpoint. This role is central to DFYNE’s next stage of growth, scaling internationally, elevating customer experience, and building a digital ecosystem that matches the ambition of the brand.
Key Responsibilities:
- Own the global ecommerce strategy, by setting the vision, roadmap, and commercial direction for all digital channels.
- Lead the revenue performance, driving forecasting, trading, and growth across all markets.
- Optimise the end to end customer journey, ensuring a seamless, high converting, premium DFYNE experience.
- Run the conversion optimisation rate and experimentation, testing, learning and iterate to improving conversion and customer outcomes.
- Oversee digital merchandising, including product launches, navigation, collections, and storytelling.
- Partner with supply chain, ensuring stock accuracy, forecasting alignment, and smooth product flows.
- Own the platform performance, sustainability, speed, integrations, and continuous improvement.
- Leverage data and insights, using analytics to inform decisions, identifying opportunities, and driving accountability.
Experience Needed:
- Experience in ecommerce within high growth direct to consumer, retail or consumer brands.
- Proven track record of scaling revenue in multimarket environments.
- Strong platform experience (Shopify Plus or equivalent).
- Global ecommerce exposure, including logistics, payments, tax, and localisation.
Skills:
- Strategic thinking.
- Operational excellence.
- Leadership & coaching.
- Stakeholder alignment.
- Budget and ROI mindset.
- Community first thinking.
If you’ve made it this far down without being put off, brilliant, I’d love to hear from you. Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen. You’ll be part of a high challenge; high reward culture.
Global Ecommerce Leader - Growth, Conversion & Experience employer: DFYNE
At DFYNE, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and personal growth. As a Global Ecommerce Leader, you'll not only drive our digital strategy but also be part of a collaborative team where your ideas are valued and your contributions directly impact our rapid expansion. With a focus on excellence and a commitment to employee development, DFYNE offers a unique opportunity to thrive in a fast-paced environment while shaping the future of ecommerce.
StudySmarter Expert Advice🤫
We think this is how you could land Global Ecommerce Leader - Growth, Conversion & Experience
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on DFYNE's website and social media. Understand their brand values, recent projects, and customer engagement strategies. This will help you tailor your answers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your storytelling skills! When discussing your experience, think about how you can weave in examples that highlight your strategic thinking and operational excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Tip Number 3
Be ready to discuss data! Since this role involves leveraging analytics for decision-making, come prepared with examples of how you've used data to drive growth or improve customer experiences in your previous roles. Show them you can turn numbers into actionable insights.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about DFYNE’s future plans or their approach to ecommerce challenges. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. And remember, apply through our website for the best chance!
We think you need these skills to ace Global Ecommerce Leader - Growth, Conversion & Experience
Some tips for your application 🫡
Show Your Passion for Ecommerce:When you're writing your application, let your enthusiasm for ecommerce shine through! We want to see how you blend commercial sharpness with customer obsession. Share specific examples of how you've driven growth and improved customer experiences in your previous roles.
Be Strategic and Specific:We love a good strategy! In your application, zoom out to show us your big-picture thinking, but don’t forget to zoom in on the details. Highlight your experience with conversion optimisation and how you've tackled challenges in the past. Specifics will make your application stand out!
Tailor Your Application:Make sure your application speaks directly to what we're looking for. Use the language from the job description and align your skills and experiences with our key responsibilities. This shows us that you understand what we need and how you can contribute to our growth.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you’ll get a feel for our brand while you’re at it!
How to prepare for a job interview at DFYNE
✨Know Your Ecommerce Stuff
Make sure you brush up on the latest trends in ecommerce, especially around conversion optimisation and customer experience. Be ready to discuss specific strategies you've implemented in the past that have driven growth and improved customer journeys.
✨Showcase Your Strategic Thinking
Prepare to talk about how you approach setting a vision and roadmap for ecommerce. Think of examples where you've successfully aligned stakeholders and driven results across multiple markets. This role is all about strategy, so make your thought process clear!
✨Be Data-Driven
DFYNE values insights from data, so come armed with examples of how you've used analytics to inform decisions. Discuss any tools or platforms you've worked with, like Shopify Plus, and how they helped you optimise performance and drive accountability.
✨Emphasise Your Leadership Skills
This role requires strong leadership and coaching abilities. Prepare to share experiences where you've led teams or projects, particularly in high-growth environments. Highlight how you foster collaboration and encourage innovative thinking among your colleagues.
