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- Tasks: Lead a dynamic case management team and shape the future of enforcement in the rail industry.
- Company: Join DFTO, the government’s public sector rail owning group, making a real impact.
- Benefits: Enjoy competitive salary, generous annual leave, and a strong pension scheme.
- Why this job: Be part of an exciting new team and drive meaningful change in public transport.
- Qualifications: Experience in leading legal teams and managing complex cases is essential.
- Other info: Flexible working options available to support your work-life balance.
The predicted salary is between 48000 - 64000 £ per year.
DFTO is the government’s public sector rail owning group, aiming to bring all currently privately-owned train operators into public ownership in advance of the creation of Great British Railways in 2027. DFTO has over 23,000 employees, runs over 6,000 services a day, and delivers over 450 million customer journeys across its networks every year.
This is a rare and exciting opportunity to shape something new. DFTO is setting up a new Enforcement Team, which will be responsible for all prosecution activity across the DFTO Group. As DFTO’s Enforcement General Counsel, you will play a pivotal role in delivering DFTO enforcement, partnering closely with our leadership team to support confident, informed decision-making.
You will lead the case management team supporting criminal and civil cases such as fraud, theft, fare evasion, disorderly conduct, trespassing, property damage, and vandalism. Key responsibilities include:
- Building, leading, and providing direction to a high performing team of case managers.
- Setting strategic direction for case allocation and team priorities.
- Reviewing case load at a function-wide level and leading regular case management reviews.
- Leading the development and implementation of standard operating procedures and governance frameworks for case management.
- Providing case management services for high profile and complex services.
- Managing the team’s budget and supporting procurement processes for external counsel.
- Coordinating engagement with external experts and industry specialists.
- Overseeing production of management information and governance reporting for leadership.
Knowledge, Skills, Experience & Technical Qualifications:
- Proven experience leading a case management or paralegal team in a legal or regulated environment.
- Strong knowledge of criminal and/or civil litigation procedures.
- Ability to analyse data to forecast case trends and workload distribution.
- Commercially minded with experience managing budgets and contracts.
- Excellent stakeholder engagement and influencing skills.
- Advanced organisational and prioritisation skills.
- Proficiency in case management systems and Microsoft Office.
- Strong leadership and coaching skills.
- Background in rail, other transport, or regulated industries is desirable but not essential.
Vacancy Details:
- Duration: Permanent
- Location: Hybrid/Waterloo/Leeds
- Salary: up to £56,166
- Closing date: 13th February 2026
DFTO Benefits:
- Annual Leave: Starting at 25 days, rising to a maximum of 30 days.
- DC Pension Scheme: 10% Employer contribution, 5% Employee contribution.
- Opportunities to learn and network across the wider industry.
We are an inclusive employer of choice and welcome applications from everyone. If you want to consider working flexibly, just let us know.
Case Manager Team Lead in Leeds employer: DFTO
Contact Detail:
DFTO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager Team Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at DFTO on LinkedIn or through industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching DFTO's recent projects and initiatives. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples from your past that highlight your leadership and case management skills—this is your time to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Case Manager Team Lead in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in case management and leadership. We want to see how your skills align with the role of Case Manager Team Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a potential team lead, it’s crucial to demonstrate your ability to build and manage a high-performing team. Share examples of how you've fostered capability and resilience in your previous roles – we love to see that kind of initiative!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your experience and skills, as this will help us quickly understand why you’re the right fit for the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at DFTO!
How to prepare for a job interview at DFTO
✨Know Your Stuff
Make sure you brush up on your knowledge of criminal and civil litigation procedures. Understanding the court processes and compliance requirements will show that you're serious about the role and can hit the ground running.
✨Showcase Your Leadership Skills
As a Case Manager Team Lead, you'll need to demonstrate your ability to lead and develop a high-performing team. Prepare examples of how you've successfully managed teams in the past, focusing on fostering capability and resilience.
✨Be Data Savvy
Since analysing data to forecast case trends is key, come prepared with examples of how you've used data in previous roles. This could include discussing how you’ve managed workloads effectively or improved processes based on data insights.
✨Engage with Stakeholders
Strong stakeholder engagement is crucial for this role. Think of instances where you've built relationships with senior managers or external parties. Be ready to discuss how you facilitated collaboration and access to critical information.
