Workstream Manager (CoP Audit Planning) in Nuneaton

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Location: Bristol, Nuneaton

About the job

Do you thrive on the challenge of coordinating a fast-paced audit planning process? Would you enjoy the challenge of providing exemplary customer service to the world's automotive industry? Are you ready to inspire, support and develop a skilled team to achieve outstanding results? If the answer to these questions is "yes" then we want to hear from you!

For further information about this role, the work we do and our teams, please refer to the Candidate Pack and Role Profile attached.

About Us

Our work is focused on improving vehicle safety and environmental protection by providing robust testing and certification to national and internationally recognised standards. What we do has a huge societal impact and you could be part of that. We are a part of the Department of Transport as the designated UK Vehicle Type Approval Authority. With more than 40 years experience, we have become one of the largest and well-respected approval bodies around. This position has been built on a reputation for technical expertise and quality, which is at the heart of everything we do, and what you could be a part of.

This role sits within the Conformity of Production (CoP) departments audit planning team. CoP is the process of ensuring that products comply with the approved specification. This clearance is required for vehicle manufacturers who want to approve and sell their vehicles in Great Britain (GB), Northern Ireland (UKNI) and Europe. This clearance is time limited and covers all assembly plants that the manufacturer utilises. The VCA CoP team deliver CoP clearance to manufacturers holding GB, UK(NI) and UNECE approvals, with the Bristol and Midlands (Nuneaton) teams responsible for the issuing of VCA CoP Compliance Statements for our global operations (including the USA, Japan, India, China, and South Korea). We are also able to facilitate CoP clearance to EU standards through our partners in Italy. Working closely with the VCA's International Operations department and the Type Approval Certification (TAC) team, the CoP team are pivotal in the delivery of vehicle certification. The CoP and TAC teams form the VCA's Statutory Operations Department. Both are overseen by the Chief Technical & Statutory Operations Officer who is the head of the UK Type Approval Authority.

Your main duties will include but will not be limited to:

• Support the training of new CoP Audit Planning team members.
• Manage a team and collaborate with colleagues to manage bottlenecks in service delivery to ensure consistent and dependable output from the agency.
• Maintain an end-to-end operational perspective of VCA and engage with different departments to improve process links and reduce waste.
• Ensure processes are updated proactively and any changes impacting the issuing of approvals are effectively communicated with the Type Approval Certification team and the wider agency as needed.
• Engage with legislation and technical departments to understand changes impacting certification delivery and communicate this with the team, taking appropriate action to ensure readiness.
• Provide input to management reports summarising performance related to KPIs and internal targets.
• Lead by example embracing the Civil Service values and maintain an open-minded task-oriented approach to problem solving and the introduction of innovations.
• Coach and develop colleagues to meet current and future organisational needs and ensure the department has the required capabilities to deliver excellent service to the automotive industry and the public.
• Any other reasonable request commensurate with the grade or as agreed with your line manager.

To be successful in this role you will need to have the following experience:

• Sound analytical, interpretive and problem-solving skills, with the ability to use data and evidence to exercise good judgement, make informed decisions, and provide clear advice or recommendations to others.
• A strong customer focus with the ability to understand customer needs and optimise performance to meet those needs.
• Excellent organisational, planning and leadership skills, with the ability to prioritise effectively, work quickly and accurately, adapt to changing priorities, collaborate across the organisation, and motivate the team to deliver objectives and continuously improve performance.
• Coaching and feedback skills to support individuals to improve performance, achieve their potential, and develop professionally.
• Experience of working in a compliance or regulatory environment.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements. The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace or, when required for business reasons, in another office/work location/visiting stakeholders.

If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder.

Please note that we are currently unable to offer Skilled Worker Sponsorship. Candidates must ensure they have the appropriate right to work in the UK before applying.

Level 2 qualifications in Math and English, i.e. GCSE - grades 9, 8, 7, 6, 5, 4 or grades A*, A, B, C or equivalent. You will be required to provide evidence that you hold any essential qualifications at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

Alongside your salary of 37,090, Vehicle Certification Agency contributes 10,744 towards you being a member of the Civil Service Defined Benefit Pension scheme. Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave). 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday. Access to the staff discount portal. Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc. 24-hour Employee Assistance Programme providing free confidential help and advice for staff. Flexible working options where we encourage a great work-life balance.