Team Administrator (Enforcement Team)

About DFT Operator

Join Our Team at DFTO. DFTO is the government’s public sector rail owning group. Its purpose is to bring all currently privately-owned train operators into public ownership in advance of the creation of Great British Railways in 2027 - and deliver improvements in the here and now by unifying and integrating train operations under common public ownership. DFTO has over 23,000 employees, runs over 6,000 services a day and delivers over 450 million customer journeys across its networks every year. This accounts for 26% of total UK passenger journeys and 30% of passenger miles. Major improvements are being delivered by DFTO train operators (TOCs) that are already under public ownership - these are LNER, Northern, TransPennine Express (TPE), Southeastern, South Western Railway (SWR), c2c and Greater Anglia.

Primary Purpose of Job: This is a rare and exciting opportunity to shape something new. DFTO is setting up a new Enforcement Team, an industry first, which will be responsible for all prosecution activity across the DFTO Group. This is a significant change in strategic approach, and as DFTO’s Enforcement General Counsel, you will play a pivotal role in helping DFTO deliver their enforcement strategy and policy. You will support the Enforcement function by providing efficient and effective administrative and secretarial support service.

Key Responsibilities:

• Undertake general office administration duties for the Enforcement function, including managing post, corresponding with passengers and the court, coordinating office supplies, and administrating distribution of key equipment (e.g., mobile phones).
• Assist with diary management and arrange travel, accommodation, and transport for senior team members.
• Work closely with other Team Organisers and executive assistants across DFTO, as well as the case management team, to facilitate smooth operations and contribute to process improvement initiatives.
• Organise meetings including any training sessions (both internal and external) and the production, collation and dissemination of documentation for and resulting from them.
• Take minutes when required and follow up actions from the meeting.
• Provide a consistent in-person presence on behalf of the team delivering excellent customer service levels and undertaking the role in a way that is consistent with DFTO’s values.
• Provide communications to the team, including sending messages as required.
• Maintain an efficient filing system paying particular attention to records of standing meetings, templates and documents utilised by the Enforcement function.
• Utilise financial and procurement systems and act as Local Purchasing Agent (where directed) by issuing POs as required for the team, ordering items required for the team, which may include stationery and other office consumables as required.
• Manage team expenses including practice certificate renewals for legal professionals, PLC licences and account management.
• Report team issues (e.g., IT or facilities) and monitor resolution.
• Support financial and performance tracking and information management.

Knowledge, Skills, Experience & Technical Qualifications:

• Ability to multitask.
• Experience in appropriate IT packages (including Microsoft Teams, Outlook, Word, Excel).
• Good time manager.
• Strong organisation skills.
• Good communication skills (verbal and written) including excellent telephone manner.
• Experience of working with a team.
• Can do attitude and ability to be flexible and agile where required.
• Experience in and/or interest in a legal function, particularly related to criminal and civil matters, desirable.

Vacancy Details:

• Duration: Permanent
• Location: Hybrid / London Waterloo/Leeds
• Salary: up to £34,949
• Closing date: 13th February 2026

DFTO Benefits:

• Annual Leave: Starting at 25 days and rising to an additional day per year of service completed within the first 5 completed years up to a maximum of 5 additional (30 days).
• DC Pension Scheme: 10% Employer contribution, 5% Employee contribution.
• Opportunities to learn and network across the wider industry.

About our people and the recruitment process - We’re an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

Contact: If you have any questions or reasonable adjustments, please contact jason.blakemore@dftoperator.co.uk. Please do not email any CVs to us, your application must be made by clicking the 'Apply' button.