DFTO, the rail public ownership group, seeks a Customer Experience Modelling Manager to lead a new analytical discipline. You will build a robust framework for forecasting customer satisfaction using the Rail Customer Experience Survey and industry evidence, guiding investment decisions across the network.
You will consolidate survey data, existing models and research to deliver credible industry tools and governance, working with stakeholders across DFTO and partner organisations in a hybrid
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Rail Customer Experience Modelling Lead in London employer: DfT Operator
DFTO is an exceptional employer, offering a unique opportunity to lead transformative change in Britain's railway system while enjoying a supportive and inclusive work culture. With competitive benefits such as a generous annual leave policy and a robust pension scheme, employees are encouraged to grow and develop their careers within a dynamic environment that values flexibility and collaboration across multiple locations including London, Birmingham, and Leeds.
