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- Tasks: Lead the IT service function and ensure top-notch IT services for a public sector rail organisation.
- Company: Join a dynamic public sector rail organisation in London.
- Benefits: Enjoy a salary up to £89,600, 25 days annual leave, and a DC pension scheme.
- Why this job: Make a real difference in public service while leading IT innovations.
- Qualifications: Proven experience in IT service management and strong communication skills required.
- Other info: Apply by 6th February 2026 for this exciting leadership opportunity.
The predicted salary is between 53760 - 89600 £ per year.
A public sector rail organization is seeking a Head Of IT Service Management in London. This role involves leading the IT service function and ensuring high-quality IT services that support business objectives.
Candidates should have proven experience in IT service management, strong communication skills, and an understanding of ITIL principles.
The position offers a salary of up to £89,600 with benefits including 25 days of annual leave and a DC pension scheme.
Closing date for applications is 6th February 2026.
Head of IT Service Management – Public Sector Leader in London employer: DfT Operator
Contact Detail:
DfT Operator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Service Management – Public Sector Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for the Head of IT Service Management role. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL principles and real-life scenarios where you've led IT service functions. We want you to showcase your experience and how it aligns with the organisation's goals.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly through us. This shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the Head of IT Service Management position.
We think you need these skills to ace Head of IT Service Management – Public Sector Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of IT Service Management role. Highlight your experience in IT service management and any relevant ITIL principles you've applied. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led IT service functions in the past and how you can support our business objectives.
Show Off Your Communication Skills: Strong communication skills are key for this position. In your application, demonstrate how you've effectively communicated with teams or stakeholders in previous roles. We love seeing clear and concise writing!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at DfT Operator
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles before the interview. Be ready to discuss how you've applied these in previous roles, especially in a public sector context. This will show that you not only understand the theory but can also implement it effectively.
✨Demonstrate Leadership Skills
As a Head of IT Service Management, you'll need to showcase your leadership abilities. Prepare examples of how you've led teams or projects in the past, particularly in high-pressure situations. This will help the interviewers see you as a strong candidate who can guide their IT service function.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery. Remember, it's not just what you say, but how you say it!
✨Align with Business Objectives
Understand the business objectives of the public sector rail organisation and think about how IT services can support these goals. Be prepared to discuss how you would align IT service management with their strategic vision. This shows that you're not just focused on IT, but on the bigger picture too.
