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For Companies At a Glance
- Tasks: Manage diverse criminal and civil cases, ensuring timely progress and compliance.
- Company: Join DFTO, the public sector rail owning group transforming train operations.
- Benefits: Enjoy 25 days annual leave, a generous pension scheme, and flexible working options.
- Why this job: Be part of an industry-first Enforcement Team and make a real impact.
- Qualifications: Experience in case management or paralegal work is essential.
- Other info: Hybrid working in London or Leeds with excellent career development opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About DFT Operator
DFTO is the government’s public sector rail owning group. Its purpose is to bring all currently privately‑owned train operators into public ownership in advance of the creation of Great British Railways in 2027 - and deliver improvements in the here and now by unifying and integrating train operations under common public ownership. DFTO has over 23,000 employees, runs over 6,000 services a day and delivers over 450 million customer journeys across its networks every year. This accounts for 26% of total UK passenger journeys and 30% of passenger miles. Major improvements are being delivered by DFTO train operators (TOCs) that are already under public ownership - these are LNER, Northern, TransPennine Express (TPE), Southeastern, South Western Railway (SWR), c2c and Greater Anglia.
Primary Purpose of Job
This is a rare and exciting opportunity to shape something new. DFTO is setting up a new Enforcement Team, an industry first, which will be responsible for all prosecution activity across the DFTO Group. This is a significant change in strategic approach, and as DFTO’s Case Manager, you will play a pivotal role in helping deliver the DFTO enforcement strategy and policy, and supporting our leadership team to help them deliver confident, informed decision‑making.
You will provide expert case management services including case preparation, documentation and operational support to qualified lawyers in the Enforcement function, so that litigation processes are timely, compliant and effective. Supporting the management to progress criminal and civil cases across DFTO and Train Operating Companies on matters such as fraud, theft, fare evasion, disorderly conduct, trespassing and property damage and vandalism.
Key Responsibilities
- Provide case management services for a varied caseload of criminal and civil cases, prioritising effectively and progressing activity in a timely manner, so that litigation deadlines and organisational objectives are met.
- Prepare and manage case files (some complex), collating evidence and drafting documentation, so that lawyers have complete and accurate materials for litigation.
- Support in drafting witness statements.
- Maintain and update case tracking systems, producing detailed progress reports, so that stakeholders have timely and reliable information.
- Produce management information and support governance and reporting processes on behalf of lawyers across the Enforcement function, ensuring accurate data and insights for decision‑making and compliance.
- Liaise with courts and enforcement bodies so that correct procedures are understood and followed, and communicate updates to lawyers, so that deadlines are met and compliance is maintained.
- Similarly, build relationships with subject matter experts and industry specialists to obtain technical or operational information, so that lawyers have accurate and authoritative evidence for case preparation and prosecution.
- Review cases proactively and flag required actions and deadlines, so that lawyers have clear visibility of next steps and risks are mitigated.
- Identify process gaps and propose improvements within the case management team, so that efficiency and compliance are enhanced.
- Contribute to lessons‑learned reviews and lead case‑specific reviews after case closure, so that future processes are improved.
Knowledge, Skills, Experience & Technical Qualifications
- Experience in case management or paralegal work within a legal or regulated environment.
- Proven ability to manage a varied caseload and meet strict deadlines.
- Strong knowledge of criminal and/or civil litigation procedures, including evidence handling and court processes.
- Experience preparing case files and collating evidence for litigation.
- Excellent written and verbal communication skills for drafting correspondence and reports.
- Proficiency in case management systems and Microsoft Office applications with the ability to use analytics tools for reporting purposes.
- Strong organisational skills and attention to detail.
- Ability to liaise effectively with courts, law enforcement, and external experts.
- Background in rail, other transport, or other regulated industries is desirable but not essential.
Vacancy Details
- Duration: Permanent
- Location: Hybrid / London Waterloo / Leeds
- Salary: up to ÂŁ42,457
- Closing date: 13th February 2026
DFTO Benefits
- Annual Leave: Starting at 25 days and rising to an additional day per year of service completed within the first 5 completed years up to a maximum of 5 additional (30 days)
- DC Pension Scheme: 10% Employer contribution, 5% Employee contribution
- Opportunities to learn and network across the wider industry
Additional Information
Disclaimer: Candidates applying for this position on a secondment basis must inform their line manager prior to submitting their application. This is to ensure transparency and facilitate any necessary discussions regarding workload and responsibilities.
About our people and the recruitment process - We’re an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
Contact: If you have any questions or reasonable adjustments, please contact. Please do not email any CVs to us, your application must be made by clicking the 'Apply' button.
Case Manager in London employer: DfT Operator
Contact Detail:
DfT Operator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DFTO on LinkedIn. Ask them about their experiences and any tips they might have for the application process. Personal connections can give you insights that you won’t find anywhere else.
✨Tip Number 2
Prepare for the interview by understanding DFTO’s mission and values. Familiarise yourself with their enforcement strategy and think about how your skills in case management can contribute. Show them you’re not just another candidate, but someone who genuinely cares about their goals.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to case management and litigation processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your interest in the role and mentioning something specific from your conversation can leave a lasting impression. It shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Case Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Case Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Provide examples of your case management experience and how you've successfully handled complex cases in the past. We want to see your expertise in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us quickly grasp your qualifications and fit for the role.
Apply Through Our Website: Remember, the best way to apply is through our website. It ensures your application gets to the right place and helps us track your submission easily. Plus, it’s super simple to do!
How to prepare for a job interview at DfT Operator
✨Know Your Case Management Basics
Before the interview, brush up on your case management knowledge, especially in relation to criminal and civil litigation procedures. Be ready to discuss your experience with managing varied caseloads and how you prioritise tasks to meet strict deadlines.
✨Show Off Your Communication Skills
Since you'll be drafting witness statements and liaising with courts, it's crucial to demonstrate your excellent written and verbal communication skills. Prepare examples of how you've effectively communicated complex information in previous roles.
✨Familiarise Yourself with DFTO's Mission
Understand DFTO's purpose and the significance of the new Enforcement Team. Be prepared to discuss how your role as a Case Manager can contribute to their enforcement strategy and policy, showcasing your enthusiasm for the position.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask during the interview. This could include inquiries about the challenges the Enforcement Team might face or how success is measured in this role. It shows you're engaged and genuinely interested in contributing to the team.
