DFTO seeks a Customer Experience Modelling Manager to establish a new analytical discipline within the rail sector. You will lead modelling for customer satisfaction, drawing on the Rail Customer Experience Survey and industry evidence to forecast and inform decisions.
Based in London, Leeds or Birmingham with hybrid working, you will collaborate across DFTO and the wider rail industry, oversee third-party modelling, and deliver practical guidance that strengthens customer and commercial
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Rail Customer Experience Modelling Lead employer: DfT Operator Limited
DfT Operator Limited is an exceptional employer, offering a dynamic work environment in the North of England where legal professionals can thrive. With a strong focus on employee growth and development, the company provides opportunities for training and collaboration with experienced legal teams across various locations. The inclusive work culture fosters innovation and ensures that every team member plays a vital role in shaping the future of public transport law.
