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For Companies At a Glance
- Tasks: Help customers find their perfect sofa and provide top-notch service.
- Company: Leading sofa retail specialist in the UK with a fun, team-oriented culture.
- Benefits: Competitive bonus scheme, generous discounts, and career progression opportunities.
- Why this job: Join a supportive team and make customers' sofa dreams come true.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Dynamic environment with plenty of opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading sofa retail specialist in the UK is seeking a Customer Experience Advisor who will support customers throughout their journey in finding their ideal sofa. The role requires engaging with customers, maintaining in-depth product knowledge, and collaborating closely within a team.
Responsibilities include:
- Greeting customers
- Managing orders across devices
- Providing personalized service in a fun, team-oriented environment
Alongside a competitive bonus scheme, the role offers progression, generous discounts, and a supportive working culture.
Sofa Experience Specialist employer: DFS
Contact Detail:
DFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sofa Experience Specialist
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your knowledge and passion for their sofas.
✨Tip Number 2
Practice your people skills! Since you'll be engaging with customers, role-play some scenarios with friends or family. This will help you feel more confident and ready to provide that personalised service they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. They might share insights about the interview process or even refer you directly, which can give you a leg up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Sofa Experience Specialist
Some tips for your application 🫡
Show Your Passion for Sofas: When writing your application, let us know why you love sofas and customer service. Share any personal experiences or stories that highlight your enthusiasm for helping others find their perfect sofa.
Highlight Teamwork Skills: Since we value collaboration, make sure to mention any past experiences where you worked closely with a team. We want to see how you contribute to a fun, team-oriented environment!
Be Personable and Engaging: Your written application should reflect your personality! Use a friendly tone and engage us with your writing. Remember, we’re looking for someone who can connect with customers easily.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to becoming a Sofa Experience Specialist.
How to prepare for a job interview at DFS
✨Know Your Sofas
Make sure you brush up on your product knowledge before the interview. Familiarise yourself with different types of sofas, materials, and styles. This will not only impress the interviewers but also show that you're genuinely interested in the role.
✨Engage Like a Pro
Practice your customer engagement skills. Think about how you would greet customers and guide them through their sofa journey. Role-playing with a friend can help you feel more confident in delivering a personalised service.
✨Team Spirit Matters
Since this role involves collaborating closely within a team, be prepared to discuss your experiences working in a team environment. Share examples of how you've contributed to team success and how you handle challenges together.
✨Show Your Fun Side
The job description mentions a fun, team-oriented environment, so don’t be afraid to let your personality shine through. Be enthusiastic and approachable during the interview; it’ll help the interviewers see how well you’d fit into their culture.
