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- Tasks: Manage and enhance customer service content across platforms for a leading furniture retailer.
- Company: Join a top furniture retail organisation focused on exceptional customer experience.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in customer experience by managing impactful content.
- Qualifications: Experience in knowledge management and customer-facing content, preferably with Zendesk.
The predicted salary is between 36000 - 60000 £ per year.
A leading furniture retail organization seeks a Customer Experience Platform Specialist to manage content on customer service platforms. You will ensure that all internal and external knowledge is clear, accurate, and helpful.
The role involves:
- Overseeing chatbot and IVR flows
- Utilizing data to enhance customer experience
- Collaborating with various stakeholders
Ideal candidates will have a background in knowledge management and experience with customer-facing content, specifically in environments like Zendesk. This position is full-time and located in Doncaster, South Yorkshire.
Group CX Knowledge & Self‑Service Content Lead in Sheffield employer: DFS
Contact Detail:
DFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group CX Knowledge & Self‑Service Content Lead in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give us insights and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or examples of your previous work related to customer experience and content management. This will help us stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for common interview questions by rehearsing with a friend or in front of the mirror. We want to sound confident and knowledgeable about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Group CX Knowledge & Self‑Service Content Lead in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in knowledge management and customer-facing content. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experiences and how your background makes you the perfect fit for our team.
Showcase Relevant Experience: When detailing your past roles, focus on your experience with platforms like Zendesk and any work you've done with chatbots or IVR flows. We love seeing concrete examples of how you've improved customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at DFS
✨Know Your Stuff
Make sure you’re well-versed in knowledge management and customer-facing content. Brush up on your experience with platforms like Zendesk, as this will likely come up in conversation. Being able to discuss specific examples of how you've improved customer experience through content will really impress them.
✨Showcase Your Data Skills
Since the role involves utilising data to enhance customer experience, be prepared to talk about how you've used data in previous roles. Bring examples of how data-driven decisions have led to improvements in customer service or content management. This will demonstrate your analytical skills and understanding of customer needs.
✨Collaboration is Key
This position requires working with various stakeholders, so highlight your teamwork skills. Think of examples where you’ve successfully collaborated with different departments or teams to achieve a common goal. This shows that you can navigate the complexities of a large organisation.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current customer service strategies or how they measure the success of their content. It shows your genuine interest in the role and helps you assess if the company is the right fit for you.
