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- Tasks: Manage and enhance customer service content across platforms for a leading furniture retailer.
- Company: Join a top furniture retail organisation focused on exceptional customer experience.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in customer experience while working with innovative technology.
- Qualifications: Experience in knowledge management and customer-facing content, preferably with Zendesk.
- Other info: Located in Doncaster, South Yorkshire, with a collaborative team environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading furniture retail organization seeks a Customer Experience Platform Specialist to manage content on customer service platforms. You will ensure that all internal and external knowledge is clear, accurate, and helpful.
The role involves:
- Overseeing chatbot and IVR flows
- Utilising data to enhance customer experience
- Collaborating with various stakeholders
Ideal candidates will have a background in knowledge management and experience with customer-facing content, specifically in environments like Zendesk. This position is full-time and located in Doncaster, South Yorkshire.
Group CX Knowledge & Self‐Service Content Lead in Sheffield employer: DFS
Contact Detail:
DFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group CX Knowledge & Self‐Service Content Lead in Sheffield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your work with customer service platforms. This is your chance to shine and demonstrate your expertise in knowledge management.
✨Tip Number 3
Prepare for interviews by researching the company’s customer experience strategies. Bring ideas to the table on how you can enhance their chatbot and IVR flows – they’ll love your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Group CX Knowledge & Self‐Service Content Lead in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with knowledge management and customer-facing content, especially if you've worked with platforms like Zendesk. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Group CX Knowledge & Self-Service Content Lead role. Share specific examples of how you've improved customer experiences in the past, and don’t forget to show your enthusiasm for the position.
Showcase Your Data Skills: Since this role involves utilising data to enhance customer experience, make sure to mention any relevant experience you have with data analysis or metrics. We love candidates who can demonstrate how they've used data to drive improvements in their previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at DFS
✨Know Your Stuff
Make sure you’re well-versed in knowledge management principles and customer service platforms like Zendesk. Brush up on how chatbots and IVR flows work, as you might be asked to discuss your experience with these tools during the interview.
✨Showcase Your Data Skills
Be prepared to talk about how you've used data to improve customer experiences in the past. Bring specific examples of metrics you've tracked or changes you've implemented based on data insights. This will show that you can make informed decisions that enhance customer satisfaction.
✨Collaboration is Key
Since the role involves working with various stakeholders, think of examples where you’ve successfully collaborated with different teams. Highlight your communication skills and how you’ve managed to align diverse perspectives towards a common goal.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s current customer experience strategies or challenges they face. This not only shows your interest in the role but also demonstrates your proactive approach to understanding their needs and how you can contribute.
