At a Glance
- Tasks: Connect with customers and help them find their perfect sofa or bed.
- Company: Join DFS, the UK's leading sofa retail specialist since 1969.
- Benefits: Earn £12.71 per hour plus uncapped commission and enjoy great discounts.
- Other info: Flexible hours, generous holiday allowance, and a commitment to inclusion.
- Why this job: Make a real impact by bringing comfort and joy to customers' homes.
- Qualifications: No sales experience needed; just bring your friendly personality!
The predicted salary is between 12.71 - 12.71 £ per hour.
Job Type: Permanent
Job Sector: Sales
Region: East Anglia
Location: Kings Lynn
Salary Description: £12.71 per hour with OTE of £24,500 per year, plus benefits
About Us: It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.
About the role: As a Retail Sales Advisor, you are the heartbeat of the store, guiding customers to find the perfect sofa, bed, or finishing touches. You'll use your passion for great service to bring comfort and joy into every customer’s home. We're looking for someone friendly and approachable who enjoys connecting with people. Full training is provided; no sales experience is necessary.
Here’s what we offer:
- Competitive Pay & Work-Life Balance: With an hourly rate of £12.71 and a reliable schedule, leading to a strong annual earning potential including uncapped commission. Our store hours are pretty flexible: 10am-8pm on weekdays, 10am-6pm on Saturdays, and 10am-5pm on Sundays. You might not be working every weekend, but hitting those peak times is a great way to boost your earnings.
- Growth and Training: Learn new skills and develop your career with us.
- Generous holiday allowance: The time you need to rest and relax and the longer you’re with us, the more time you’ll get. Opportunity to purchase additional holidays each year.
- Enhanced maternity, paternity and adoption leave: To give you the time you need to settle in with your new family member.
- Discounts: Get 30% off DFS and Sofology products for yourself, discounts for friends and family plus discounts and cashback at hundreds of retailers.
- Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships.
- Pension and Savings: Join our Group Pension and Sharesave schemes.
- Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay.
What you’ll be doing:
- Customer connection: Build natural connections, truly listening to customers, and delivering expert advice every time.
- Passionate about product: Confidently recommend the best options, demonstrating your product expertise.
- Sales success: Guide customers through the buying journey, asking great questions to help them find the perfect fit.
- Offer honest advice and accuracy: Be real with customers, offering honest advice and building trust.
- Store pride: Keep our showroom stunning, ensuring a consistent and beautiful customer journey.
- Team spirit: Play to win for the same team, sharing tips, supporting each other, and creating a fun environment.
Our Commitment to Inclusion: DFS are committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from introducing the Hidden Disabilities Sunflower and supporting Doncaster Pride, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you. (All roles are subject to satisfactory DBS checks.)
Retail Sales Advisor - 24 Hours employer: DFS
DFS Group is an exceptional employer that prioritises leadership and collaboration, fostering a culture of continuous improvement and innovation. Located in a dynamic environment, we offer our employees ample opportunities for professional growth and development, alongside a commitment to delivering high-quality software solutions. Join us to be part of a talented team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor - 24 Hours
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like DFS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like DFS!
We think you need these skills to ace Retail Sales Advisor - 24 Hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at DFS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at DFS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show DFS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at DFS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
