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- Tasks: Engage with customers to help them find their dream sofa and provide exceptional service.
- Company: Join DFS, the leading sofa retail specialist in the UK since 1969.
- Benefits: Enjoy a competitive bonus scheme, generous discounts, and great holiday allowances.
- Why this job: Be part of a fun team where your passion for customer service makes a real difference.
- Qualifications: Natural flair for engaging with customers and a positive, friendly attitude.
- Other info: Opportunities for progression and development in a diverse and inclusive environment.
The predicted salary is between 13 - 16 £ per hour.
As a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them to understand their inspirations, individual style and lifestyle to help them find their dream sofa.
Working together in your close-knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer.
What you'll be doing:
- Warmly greet customers and engage with them in a friendly and professional manner.
- Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa.
- Maintain thorough knowledge of DFS products, their features, benefits and cost.
- Completing customer orders via an Apple iPad & completing finance applications.
- Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer.
- Maintaining customer contact over the phone and by email, and supporting with the administration tasks.
- Represent DFS values and those of our brand partners in everything that you do.
The role is for you if:
- You have a natural flair for engaging with customers and thrive in a customer-facing role.
- You’re confident to proactively approach customers and discuss their needs.
- You’re able to build positive relationships within the store.
- You’re motivated by targets and KPI’s.
- You’ve got a dedicated work ethic and want to be recognised and rewarded for it.
- You want to work in a team environment where everyone is welcome and you can have fun.
- You have great attention to detail — you’ll be ordering furniture that is handmade to your customer’s specifications.
- You have a willingness to learn and a positive and friendly attitude.
- You enjoy being an administration whizz.
DFS Benefits:
- Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month.
- Progression and Development opportunities to grow your skills.
- A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell).
- Generous holiday allowance – the time you need to rest and relax and the longer you’re with us, the more time you’ll get! Opportunity to purchase additional holidays each year!
- Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member.
- Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
- Discounted Gym and Cinema memberships to help you unwind.
- Group Pension Scheme.
- Group Sharesave Scheme.
- Life Assurance & Company Sick Pay.
- Full comprehensive training.
- Paid days to volunteer each year.
Any offer is subject to references & DBS Checks.
Customer Experience Advisor - 30 hours in London employer: DFS
Contact Detail:
DFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - 30 hours in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into DFS's values and products. This way, you can show off your passion for their sofas and how you can help customers find their perfect match.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to get comfortable engaging with customers. Remember, it’s all about building relationships and making them feel at home in the store.
✨Tip Number 3
Be ready to share your own experiences! Think of times when you’ve gone above and beyond for a customer or worked well in a team. These stories will help you stand out and show that you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor - 30 hours in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm shine through in your application! We want to see how much you love helping customers and making their experience special. Share any relevant experiences that highlight your passion for customer service.
Be Personal: Tailor your application to reflect our values and the role. Mention how you connect with customers and understand their needs. We’re looking for someone who can relate to our customers and help them find their dream sofa!
Highlight Teamwork: Since we work closely in teams, make sure to mention your ability to collaborate and support your colleagues. Share examples of how you've worked well in a team environment to achieve common goals.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at DFS
✨Know Your Products Inside Out
Before the interview, make sure you familiarise yourself with DFS's range of sofas, including their features and benefits. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Highlight how you listened to their needs and provided tailored solutions, as this is key for a Customer Experience Advisor.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, think of instances where you've collaborated effectively with others. Be ready to discuss how you contribute to a positive team environment and support your colleagues.
✨Embrace the DFS Values
Familiarise yourself with DFS's values and culture. During the interview, express how your personal values align with theirs, especially regarding diversity and inclusion, as they are committed to creating a welcoming environment for everyone.
