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- Tasks: Engage with customers, help them find their perfect sofa, and maintain product knowledge.
- Company: Join DFS, the UK's leading sofa retail specialist with a focus on people.
- Benefits: Earn £12.21 per hour plus bonuses, enjoy discounts, and generous holiday allowance.
- Why this job: Be part of a fun team, make customers feel at home, and grow your skills.
- Qualifications: Customer-facing experience, strong communication skills, and a positive attitude.
- Other info: Inclusive culture with opportunities for progression and personal development.
The predicted salary is between 12 - 12 £ per hour.
Job Type: Permanent
Job Sector: Sales
Region: South East
Location: Hove
Salary Description: £12.21 per hour with OTE of £23,000 per year, plus benefits
Posted: 30/01/2026
About DFS
DFS takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We’re a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’. DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.
(All roles are subject to satisfactory references and DBS check)
What you’ll be doing:
- Warmly greet customers and engage with them in a friendly and professional manner.
- Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa.
- Maintain thorough knowledge of DFS products, their features, benefits and cost.
- Completing customer orders via an Apple iPad & completing finance applications.
- Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer.
- Maintaining customer contact over the phone and by email, and supporting with the administration tasks.
- Represent DFS values and those of our brand partners in everything that you do.
The role is for you if…
- You have a natural flair for engaging with customers and thrive in a customer facing role.
- You’re confident to proactively approach customers and discuss their needs.
- You’re able to build positive relationships within the store.
- You’re motivated by targets and KPI’s.
- You’ve got a dedicated work ethic and want to be recognised and rewarded for it.
- You want to work in a team environment where everyone is welcome and you can have fun.
- You have great attention to detail — you’ll be ordering furniture that is handmade to your customer’s specifications.
- You have a willingness to learn and a positive and friendly attitude.
- You enjoy being an administration wizz.
DFS Benefits:
- Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month.
- Progression and Development opportunities to grow your skills.
- A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell).
- Generous holiday allowance – the time you need to rest and relax and the longer you’re with us, the more time you’ll get!
- Opportunity to purchase additional holidays each year!
- Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member.
- Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
- Discounted Gym and Cinema memberships to help you unwind.
- Group Pension Scheme.
- Group Sharesave Scheme.
- Life Assurance & Company Sick Pay.
- Full comprehensive training.
- Paid days to volunteer each year.
Any offer is subject to references & DBS Checks.
Customer Experience Advisor - 20 hours in Hove employer: DFS
Contact Detail:
DFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - 20 hours in Hove
✨Tip Number 1
Get to know the company! Before your interview, dive into DFS's values and culture. This way, you can show how your personality and skills align with what they stand for. Plus, it’ll help you feel more confident when chatting with the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you get comfortable with engaging customers and showcasing your natural flair for service, which is key for a Customer Experience Advisor.
✨Tip Number 3
Be ready to share your success stories! Think of examples where you've gone above and beyond for customers or hit targets. This will demonstrate your dedication and work ethic, making you stand out as a candidate who’s motivated by results.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Advisor - 20 hours in Hove
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at DFS.
Tailor Your Application: Make sure to customise your application for the Customer Experience Advisor role. Highlight your customer service skills and any relevant experience that shows you can engage with customers and meet their needs effectively.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the team. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join the DFS family!
How to prepare for a job interview at DFS
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of DFS and its products. Familiarise yourself with their sofas, features, and benefits. This will not only impress your interviewers but also help you answer questions confidently.
✨Show Your Customer Flair
Since the role is all about customer engagement, think of examples from your past experiences where you've successfully interacted with customers. Be ready to share how you approached their needs and built relationships, as this will highlight your suitability for the role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by responding thoughtfully to questions. Show that you can engage in a two-way conversation, just like you would with customers. This will reflect your ability to understand and meet customer needs effectively.
✨Embrace the Team Spirit
DFS values collaboration, so be prepared to discuss how you work well in a team. Share examples of how you've contributed to a positive team environment and how you handle feedback. This will show that you're not just a lone wolf but someone who thrives in a supportive setting.
