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- Tasks: Manage and enhance customer service content across platforms for a leading furniture retailer.
- Company: Join a top furniture retail organisation focused on exceptional customer experience.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in customer experience while working with innovative technology.
- Qualifications: Experience in knowledge management and customer-facing content, preferably with Zendesk.
- Other info: Located in Doncaster, South Yorkshire, with a collaborative team environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading furniture retail organization seeks a Customer Experience Platform Specialist to manage content on customer service platforms. You will ensure that all internal and external knowledge is clear, accurate, and helpful.
The role involves:
- Overseeing chatbot and IVR flows
- Utilizing data to enhance customer experience
- Collaborating with various stakeholders
Ideal candidates will have a background in knowledge management and experience with customer-facing content, specifically in environments like Zendesk.
This position is full-time and located in Doncaster, South Yorkshire.
Group CX Knowledge & Self‑Service Content Lead employer: DFS
Contact Detail:
DFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group CX Knowledge & Self‑Service Content Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the furniture retail industry or those who work with customer experience platforms. A friendly chat can open doors and give you insights that might just land you that dream job.
✨Tip Number 2
Show off your skills! When you get the chance to interview, be ready to discuss your experience with knowledge management and customer-facing content. Bring examples of how you've improved customer experiences in the past.
✨Tip Number 3
Stay updated on trends! Keep an eye on the latest developments in customer experience platforms and tools like Zendesk. This will not only help you in interviews but also show potential employers that you're passionate about the field.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us you're genuinely interested in joining our team and makes your application stand out.
We think you need these skills to ace Group CX Knowledge & Self‑Service Content Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Group CX Knowledge & Self-Service Content Lead role. Highlight any relevant experience with knowledge management and customer-facing content, especially if you've worked with platforms like Zendesk.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer experience and how your background makes you the perfect fit for this role. Don’t forget to mention your experience with chatbots and IVR flows!
Showcase Your Data Skills: Since the role involves utilising data to improve customer experience, be sure to include examples of how you've used data in past roles. Whether it's improving content accuracy or enhancing user engagement, we want to see your analytical side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at DFS
✨Know Your Stuff
Make sure you’re well-versed in knowledge management and customer-facing content. Brush up on your experience with platforms like Zendesk, as this will likely come up in conversation. Being able to discuss specific examples of how you've improved customer experience through content will really impress them.
✨Understand the Role
Familiarise yourself with the responsibilities of managing chatbot and IVR flows. Think about how you can leverage data to enhance customer experience and be ready to share your ideas. Showing that you understand the nuances of the role will demonstrate your genuine interest.
✨Collaborate Like a Pro
Since the role involves working with various stakeholders, prepare to discuss your collaboration skills. Have examples ready of how you’ve successfully worked with different teams in the past. This will show that you can navigate the complexities of teamwork effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s current customer service strategies and how they measure success. This not only shows your interest but also gives you insight into their expectations. It’s a great way to engage with the interviewers and leave a lasting impression.
