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- Tasks: Be the go-to person for customers with property damage claims and help them through the process.
- Company: Join a leading transport services company with a focus on customer care.
- Benefits: Enjoy a competitive salary and flexible part-time hours.
- Why this job: Make a difference by supporting customers during challenging times.
- Qualifications: Experience in customer service or claims handling is essential.
- Other info: Work on-site at least two days a week in a supportive environment.
The predicted salary is between 13000 - 16000 £ per year.
A leading transport services company is seeking a Property Damage Support Agent in Doncaster. This role involves being the first point of contact for customers regarding claims, utilizing strong communication, empathy, and problem-solving skills to manage customer expectations and support resolutions.
Candidates should have experience in customer service or claims handling, with the ability to negotiate effectively. The position requires on-site work at least two days per week with a competitive salary based on skills and experience.
Property Damage Claims Specialist - Part-Time, Doncaster employer: DFS
Contact Detail:
DFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Damage Claims Specialist - Part-Time, Doncaster
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the first point of contact for customers, being clear and confident in your speech can really set you apart from other candidates.
✨Tip Number 3
Prepare some examples of how you've handled customer claims or resolved issues in the past. This will demonstrate your problem-solving skills and ability to negotiate effectively, which are key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining our team.
We think you need these skills to ace Property Damage Claims Specialist - Part-Time, Doncaster
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service or claims handling. We want to see how you've used your communication and problem-solving skills to help customers in the past.
Be Empathetic: Since this role involves managing customer expectations, it’s important to convey your ability to empathise with customers. Share examples of how you've handled difficult situations with care and understanding.
Tailor Your Application: Don’t just send a generic application! We love seeing candidates who take the time to tailor their CV and cover letter to our job description. Mention specific skills that match what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DFS
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of property damage claims. Brush up on common scenarios and resolutions, as well as the specific processes used by the company. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you've successfully managed customer expectations or resolved issues. This will demonstrate your ability to handle similar situations in the new role.
✨Empathy is Key
In a claims role, empathy can make all the difference. Prepare to discuss how you've shown understanding and compassion in previous customer service roles. Think of specific instances where your empathy helped resolve a customer's issue, as this will resonate well with the interviewers.
✨Be Ready to Negotiate
Negotiation skills are crucial for this position. Come prepared with examples of times you've successfully negotiated outcomes, whether it's with customers or colleagues. Highlight your approach and the positive results that followed, as this will showcase your capability to handle claims effectively.
